Operations Manager assistant

Mitie Cleaning & Hygiene Services; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking an Operations Manager Assistant at Bristol Airport to lead their HBS operations. The role involves assisting in strategic implementation, managing security teams, and ensuring compliance with regulations. Ideal candidates should have leadership experience in a regulated environment and strong interpersonal skills. This position offers a competitive benefits package.

Benefits

Virtual GP service

Cycle-to-work scheme

Enhanced pension contributions

Cash prizes for Mitie Stars

Access to diverse training and development

Qualifications

• Strong understanding of security legislation and procedures in aviation.
• Able to absorb and prioritize technical data effectively.
• Experience in leading and managing teams in high-pressure situations.

Responsibilities

• Lead and manage the HBS operation at Bristol airport.
• Support the Operations Manager in strategic planning.
• Ensure compliance with CAA legislation and airport regulations.

Skills

Leadership in regulated areas

Interpersonal skills

Effective communication

Team management

Problem-solving

Education

Relevant professional or management qualifications

Job description

Job Overview

Better places, thriving communities.

Operations Manager Assistant

• An opportunity for an Operations Manager Assistant at Bristol airport to lead and manage the HBS operation.
• Supporting the Ops Manager to ensure the smooth and efficient management of the HBS operation.
• Partner and build trusted relationships with airport, security agencies, and CAA.
• Support the Operations manager with the creation and successful implementation of a strategy designed to grow and enhance the security.
• Assist the Ops manager liaising with Mitie technology to evaluate, decide and implement key investments in equipment, infrastructure, and talent.
• Lead and develop the operational security teams to be committed and enthusiastic to deliver best in class HBS security.
• Accountable for the development and training of security teams so that security, safety and customer services is paramount in everything they do whilst operating on behalf of Bristol Airport

Job Specifics

Responsible for the day-to-day administration of security within a highly regulated airport, ensuring that compliance with CAA legislation is maintained.

• Producing and reviewing risk assessments
• Preparing safety and security awareness training
• Maintaining pay and scheduling systems
• Support Operations Manager to ensure compliance with CAA training and recruitment standards
• Support the Operations Manager to ensure compliance to the local airport regulations
• Nominating and implementing awards such as MITIE stars
• Ability to provide constructive challenge and feedback
• Creating a positive and inclusive culture where people feel great to come to work
• Responsible for recruitment and retention of new and existing staff

Person Specification

Demonstrate expertise in leadership role in a regulated aviation area and people management skills in Security leadership roles.

Detailed knowledge and understanding of operational practices, procedures and the statutory documents which govern security requirements in the aviation sector.

Candidates must have strong interpersonal and communication skills with a sense of urgency, ability to absorb various technical data, prioritise and to make sound decisions based on the information learnt.

• Treats others with dignity and respect
• Communicates well (verbally and in writing) with colleagues and clients
• Works harmoniously with others, helping to generate a positive team atmosphere
• Builds effective working relationships
• Leads by example
• Undertakes all tasks willingly, prepared to go that extra mile
• Completes all tasks, including paperwork, accurately and on time; always maintaining a high standard
• Demonstrates a professional attitude and approach at all times
• Takes pride in their appearance and is punctual
• Ensures own and others Health and Safety at all times
• Uses own initiative where appropriate
• Takes responsibility for planning and organising own work where appropriate
• Seeks opportunities to improve existing processes and procedures
• Provides creative but practical solutions to problems

Main Duties

• Pro-actively demonstrate and work to the Company's values
• Efficiently and cost effectively manage and develop the contract
• Manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan
• Carry out the day-to-day management of relevant employees including conduct, performance, attendance and capability
• Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from HR
• Attend HR related courses to ensure competence in dealing with people management responsibilities
• Build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations
• Provide management information/reporting as required
• develop, communicate and implement local rules as agreed
• Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements
• understand and comply with policies and procedures
• Comply with all QHSE policies and procedures
• Attend and fully participate in training and appraisal activities as required
• Undertake additional duties in line with capabilities as required

What we are looking for

• Holds relevant professional, or management qualifications, and/or has relevant experience
• Able to represent MITIE effectively at both internal and external meetings
• Able to undertake budget setting and demonstrate appropriate financial management
• Able to lead, motivate and manage a team effectively
• Seeks out and takes opportunities to learn new skills as part of personal professional development
• Leads by example in all role activities

Benefits and About Mitie

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP for you and your household members, access to Salary Finance for financial wellbeing, and options to adjust holidays and benefits through Choices (e.g., up to five extra days’ holiday, critical illness insurance, dental treatment, technology purchases).

Mitie provides high street discounts, cycle-to-work, life cover up to four times salary, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan.

We award Mitie Stars with cash prizes each month and a yearly top prize of £10,000. We offer diverse training and development opportunities and are committed to inclusive recruitment. If you need reasonable adjustments during the recruitment process, please let us know by emailing.

Since 1987, Mitie’s 76,000 employees have supported clients globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, government, hospitals, and schools.

Join our Mitie Team. Together our diversity makes us stronger.

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