Operations Manager

Vibe Recruit; Wales; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an Operations Systems Coordinator in Blackwood. The role requires excellent organizational and communication skills, focusing on fulfilling customer service needs in a fast-paced facilities management environment. Candidates should have a strong commercial acumen and the ability to analyze data for continuous improvement. Experience with ERP systems like Verisae and Sage 200 is desirable. Competitive salary up to £35,000 plus benefits.

Qualifications

• Confident, friendly and structured with excellent commercial acumen.
• Extremely well organised with a focus on customer service.
• Excellent communication skills.
• Ability to analyse data and drive continuous improvement.
• Experience with ERP/CMMS systems is desirable.

Responsibilities

• Fulfil customer works orders to achieve defined requirements.
• Report daily commercial performance against budget.
• Produce rolling 3-month sales forecast.
• Maximise internal team performance and ensure timely data input.
• Drive continuous improvement and manage internal team capacity.
• Communicate effectively with customers and suppliers.

Skills

Confident

Friendly

Structured

Excellent commercial acumen

Excellent communication skills

Ability to work in a fast-paced environment

Data analysis

Collaboration skills

Tools

Verisae

Epix

Sage 200

Job description

Overview

An exciting opportunity has arisen with my client in Blackwood for an Operations Systems Coordinator to join their team.

The role is for someone who is confident, friendly and structured with an excellent commercial acumen. You'll need to be extremely organised, with a focus on customer service and have excellent communication skills.

The company offers a supportive and friendly atmosphere along with excellent benefits and company bonus scheme.

The purpose of the Operations Systems Coordinator role is to efficiently co-ordinate and manage all the operational requirements of a fast paced, multi contract, facilities management division.

The role is responsible for all works orders and associated activities that transition through the internal operations team to provide the best possible service to the customer base via our mobile building fabric teams and sub-contractor partners.

Responsibilities

• The fulfilment of customer works orders to achieve the defined customer requirements (SLA's) and our own internal key performance indicators. A key element of the role is to ensure all associated materials, equipment, site access (Customer approval) and labour is ordered/planned so each, and every works order is seamlessly delivered on time, in full.
• Ownership of daily commercial performance by reporting of delivered sales vs budget sales and justifying variance.
• Collation of monthly forecast data from respective teams to produce rolling 3-month sales forecast and notify senior management team of any variations to budget.
• Drive the internal team to maximise performance and ensure timely and accurate input of data into various systems (Verisae/Epix/Sage 200).
• Collation of information to demonstrate daily performance and lead morning pulse meeting.
• Daily KPI analysis to establish root cause target failures and drive continuous improvement and growth.
• Manage internal team capacity accordingly.
• Ensure effective working with internal departments including procurement, warehouse and finance to ensure seamless delivery of service and timely invoicing while working closely with the technical team for guidance and advice when required.
• Communicate effectively with customers and suppliers to demonstrate control and build relationships.
• Fulfil the on-call requirements of the FM team by forming part of the on-call rota.

Requirements (Qualifications & Skills)

• Confident, friendly and structured with excellent commercial acumen
• Extremely well organised with a focus on customer service
• Excellent communication skills
• Ability to work in a fast-paced, multi-contract facilities management environment
• Ability to analyse data, report on KPI and drive continuous improvement
• Experience with ERP/CMMS systems (e.g., Verisae, Epix, Sage 200) is desirable
• Effective collaboration with procurement, warehouse, finance, and technical teams

Benefits

Up to £35,000 + Benefits

Permanent

If this role is of interest and you would like more information please get in touch with Michaela Parker on

Vibe Recruit is acting as an Employment Agency in relation to this vacancy