Operations Manager

IAG cargo; Twickenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cargo company in Twickenham seeks an experienced Operations Training Manager to enhance operational training quality. The role involves managing operational trainers, tracking training effectiveness, and ensuring compliance with training plans. Strong leadership, communication, and analytical skills are essential, along with experience in dynamic operational settings. Candidates will benefit from a competitive salary, training opportunities, and numerous staff perks including travel benefits and wellness resources.

Benefits

Competitive salary

Staff travel benefits

Discounted airfares

Flexible holiday policy

Access to learning courses

Onsite gym

Mental health support

Employee discounts

Qualifications

• Experience in a fast-moving, industrialised operational environment.
• Proven ability to deliver quality training cost-effectively.
• Experience managing a team, including with Trade Union representatives.

Responsibilities

• Manage operational training including onboarding and refresher training.
• Oversee a team of 30 Operations Trainers to ensure quality delivery.
• Track, report, and monitor all aspects of training.

Skills

People leadership

Strong communication skills

Analytical skills

Ability to work under pressure

Ability to drive change

Job description

Overview

We are looking for an experienced Operations Training Manager to manage the delivery of operational training through the Operations skills training team. Ensuring that all training is planned and delivered with quality at the forefront and a positive experience for all colleague. This role will act as the conduit between Operations and IAG Cargo Learning and Development teams to drive the quality and consistency of training across our London Operation whilst delivering meaningful metrics to drive change.

What You’ll Do

• Responsible for the effective and efficient management of operational training including new starter training, recency training and refresher training across all of the London Operation at IAG Cargo.
• Line management of circa 30 Operations Trainers ensuring consistent standards of delivery of training.
• Accountable for tracking, reporting, and monitoring all aspects of training.
• Responsible for quality of training, compliance and adherence to training plan timelines.
• Key interface between IAG Cargo Learning and Development, Manpower Planning and Operations management, balancing operational needs with timely delivery of training.
• Own training footprints.
• Identify trends and implement changes to training practices quickly and efficiently to benefit the quality of training delivered at IAG Cargo.
• Manage the Operations Trainers performance, ensuring that all training that is delivered is of a required standard and compliant.
• Liaise closely with all Operational areas to continuously improve and evolve training needs.
• Ensure that training is planned and provided in‑line with business change.
• Evidence external best practice being introduced into the London Operations training delivery.

What You’ll Bring

• Strong people leader with ability to motivate cross functional teams.
• Proven people management experience with an ability to inspire to drive change.
• Excellent communication skills both written and verbal.
• Strong analytical and reporting skills.
• Able to create "one team" approach across disparate members of project teams by sharing best practice and common programme/department goals.
• Excellent influencing skills.
• Ability to translate a strategic approach to a set of project deliverables.
• Proven ability to work under pressure and manage complex and often unique issues creating relevant clarity in areas of ambiguity to force decisions.
• Demonstrates resilience.
• Ability to make constructive challenge.

Essential Experience

• Experience of working within a fast‑moving, industrialised operational environment.
• Proven ability to drive the delivery of quality training in a cost‑effective way.
• Relevant experience in managing a team including working with Trade Union representatives.

Desirable Experience

• Airline Operations experience.
• Cargo experience.
• Training experience.

We’ll Treat You Right

• Competitive salary, bonus, and a range of benefits to support our colleagues.
• Access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
• Up to 30 discounted "Hotline" airfares per year for yourself, friends, and family.
• Flexible bank holiday policy – individuals not on shift have the flexibility to swap statutory public holidays.
• Access to LinkedIn learning and Rosetta Stone Language courses.
• Free onsite gym facility and access to the UNMIND app and a community of Mental Health First Aiders.
• Discounts on Apple, cinema tickets and other perks through Perks at work.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.