Operations Manager

IT Answers; Liverpool; On-site; GBP 35,000 - 40,000; Full time

Job summary

A dynamic IT service provider in Liverpool is seeking an experienced Operations Manager. This pivotal role will oversee day-to-day operations across group companies and drive performance excellence. The ideal candidate has 5-10 years of leadership experience in the IT services industry, strong commercial insight, and exceptional problem-solving skills. Competitive salary of up to £40K is offered, alongside the chance to influence growth and culture in a rapidly expanding organization.

Benefits

Competitive salary (£35k - £40k)

Performance bonus

Pension and benefits

Pathway into leadership

Qualifications

• 5-10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
• Proven ability to enhance operations, processes, and team alignment.
• Calm, confident presence during escalations and critical events.

Responsibilities

• Oversee day-to-day operations across three group companies.
• Drive sales accountability, activity, and target achievement.
• Ensure SLAs, response times, and service quality remain first-class.
• Support budgeting, cost control, margin improvement, and forecasting.
• Lead and develop department heads and senior staff.

Skills

Leadership skills

Commercial insight

Exceptional communication

Problem-solving skills

Job description

Operations Manager Liverpool Up to £40K & Great Benefits

Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation.

At IT Answers, we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group.

This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision.

What We Offer:

• Competitive salary (£35k - £40k) + performance bonus
• Pension and benefits
• Clear pathway into group-level or board-level leadership
• The opportunity to lead and shape the operations of a rapidly expanding international IT group

Key Responsibilities of the Operations Manager:

Operational Excellence

• Oversee day-to-day operations across three group companies.
• Ensure processes, structure, and service standards are consistently high.
• Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals.

Commercial & Sales Performance

• Drive sales accountability, activity, and target achievement.
• Review pipelines, forecasting, pricing, and proposals.
• Support continued revenue growth and commercial decision-making.

Service Delivery Leadership

• Ensure SLAs, response times, and service quality remain first-class.
• Improve processes, documentation, and technical standards.
• Act as a senior escalation point for key clients and internal teams.

  Financial & Strategic Direction

  • Support budgeting, cost control, margin improvement, and forecasting.
  • Execute strategic plans set by Directors, ensuring real-world delivery.
  • Lead cross-company initiatives and operational improvements.

  People & Culture

  • Lead and develop department heads and senior staff.
  • Build a unified, accountable, high-performance culture.
  • Manage performance, support growth, and drive team cohesion.

  Skills & Experience:

  Required:

  • 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
  • Strong commercial insight and experience managing multi-department performance.
  • Proven ability to enhance operations, processes, and team alignment.
  • Exceptional communication, leadership, and problem-solving skills.
  • Calm, confident presence during escalations and critical events.

  Preferred:

  • Natural ownership mindset with strong financial understanding.
  • Process-driven, structured, and strategically minded.Empathetic, fair, but firm when needed a respected leader across teams.

  Why IT Answers?

  We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses.

  If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you.

  Apply now and help shape the next stage of the IT Answers Group journey.