Operations Manager

Paul Uk Ltd; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading bakery chain is seeking an experienced Operations Manager to oversee retail shops, focusing on customer service and operational excellence. The role involves inspiring teams, managing budgets, and ensuring compliance with retail standards. A successful candidate will have multi-site retail experience and the ability to motivate a diverse workforce. This position offers flexible hours, career development, and employee benefits including healthcare and a pension plan.

Benefits

Flexible working hours

Birthday cake celebration

Career development opportunities

Free food item during shifts

Healthcare scheme access

Access to wages before payday

Employee assistance programme

Workplace pension

Interest-free travel loan

33 days holiday

Qualifications

• Ability to inspire, develop, and motivate diverse teams.
• Excellent planner and organizer.
• Experience in multi-site retail/hospitality.

Responsibilities

• Inspire teams to deliver sales and customer service.
• Lead area teams to achieve operational standards.
• Manage area property portfolio effectively.

Skills

Team motivation

Effective communication

Retail awareness

Planning and organizing

Job description

Role overview

Our Operations Managers are responsible and accountable for the day-to-day business of the retail shops in every respect with a particular focus on the delivery of longer term aims of the business across operating areas. The person is a role model for the business ensuring the very best standards of care for our customers and our people. The Operations Manager will support the Operations Director in the planning, execution and management of the retail strategy including close contact and relationships with retail contractors/service partners.

Main Responsibilities

• To inspire the shop teams to deliver budgeted sales, exceptional customer service standards, drive cost efficiencies and exploit new retail opportunities across the area.
• Lead and support area teams to achieve outstanding operational standards through a series of announced (planned and structured) and un-announced (planned and structured) visits
• Engage with other Directors and Heads of Functions in ensuring that the day-to-day running of the business is correctly managed, organised and structured to meet both strategic and short-term objectives.
• Ensure implementation of all agreed retail operating standards regarding people, products, promotion, customer service, systems and external contractors.
• To manage the existing area property portfolio, ensuring all maintenance, H&S issues are rapidly escalated and resolved.

As part of PAUL UK family, we offer you

• Flexible working hours
• A birthday cake to enjoy with your team or at home
• Clear Career Path with development and training opportunities for all
• Free Food item when you are working (50% off when you're not)
• Access to our Healthcare Scheme
• Ability to access your wages before pay day via Wagestream
• Refer a Friend scheme
• Employee Assistance Programme offering financial support, counselling and wellbeing tips to help you live a better life
• Workplace pension
• Interest free travel loan in partnership with Forest bikes to support with travel to work costs
• 33 days holiday

What we like to see from you

• Able to inspire, develop and motivate teams of people with varying abilities.
• Communicate effectively at all levels.
• Experience in Multi-site Retail/Hospitality environment and good business/retail awareness
• Excellent planner and organiser.
• Act as ambassador for PAUL with third party people/businesses and maintain the brand integrity.
• Work with other Heads of Functions to create and update practices, policies and procedures which are relevant, easy to understand and implement and add value to the business.
• Demonstrate an ability to create realistic, but stretching targets, monitoring progress and performance by exception.
• Professional always and able to coach and motivate teams with passion and enthusiasm.

About PAUL UK

PAUL has come a long way since it’s humble beginnings in Lille, France. Ever since we arrived in the UK in 2000, PAUL UK has continued to grow and establish itself as the world’s local French bakery. As we’ve grown as a business, we have always understood that our teams are the most crucial element of our success.