Operations Manager

Modeclub; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premium fitness and leisure facility in Greater London is seeking a leader to enhance customer experience and manage the team. The role involves taking accountability in the Club Director's absence, coaching staff, and ensuring operational and financial targets are met. The successful candidate will thrive in a dynamic, customer-focused environment. The facility offers extensive amenities and values the contribution of its team, providing various employee benefits including holidays, discounts, and a pension scheme.

Benefits

Holidays starting at 29 days inc. Bank Holidays

Discounts on Food & Beverage of up to 50%

Cycle to Work Scheme

Pension Scheme operated by NEST

Employee Assistance Programme

Complimentary Membership for the Team

A “plus one” complimentary membership

Discount on Personal Training

Discount on Swim School

Refer a Team Member scheme

Birthday off

Access to your salary before payday

Qualifications

• Experience in leading teams and motivating staff.
• Ability to take accountability for club operations.
• Skills in coaching and mentoring team members.

Responsibilities

• Lead and motivate the team to deliver excellent customer service.
• Be accountable for the club's performance in the director's absence.
• Achieve financial targets and service standards.

Job description

Overview

You will be at the heart of the customer experience, someone who loves leading and motivating the team. Taking accountability for the club in the absence of the Club Director this role is a great opportunity to develop your skills. You will coach and mentor the team on a day-to-day basis to ensure that operational excellence is achieved. You will be responsible for delivery of financial target and service standards.

About Us

Originally built in 2002, Mode Club spans approx. 65,000 sq. ft. of leafy West London. Facilities include a 25m swimming pool, spa area with steam and sauna room, children’s pool, creche, café, adult lounge and bar, business hub, gym, studios and outdoor tennis courts including padel courts.

Whether in fitness mode, relax mode or work mode, members will find an eclectic mix of facilities carefully designed to gear them up for everything that life might bring.

We have a brilliant team of passionate people at Mode Club who deliver a great experience for members and guests. We are always keen for like-minded individuals to join us and if this sounds like your kind of place we would love to hear from you.

You must be eligible to work in the UK.

What we offer

• Holidays starting at 29 days inc. Bank Holidays and increasing with service
• Discounts on Food & Beverage of up to 50%
• Cycle to Work Scheme
• Pension Scheme operated by NEST
• Employee Assistance Programme
• Complimentary Membership for the Team
• A “plus one” complimentary membership
• Discount on Personal Training
• Discount on Swim School
• Refer a Team Member scheme
• Birthday off
• Access to your salary before payday