Operations Manager

Yusen Logistics UK Ltd; Findern CP; On-site; GBP 47,000; Full time

Job summary

A logistics management company in Findern is seeking an experienced Operations Manager to oversee contract functions, ensuring high service levels and effective communication with customers. Responsibilities include managing budgets, improving logistics processes, and complying with health and safety standards. Ideal candidates will possess supervisory experience, strong leadership skills, and excellent communication abilities. This role offers a competitive salary and various employee benefits.

Benefits

Salary of £46,058 per annum

Up to 25 days' holiday plus 5 days of Volunteer Leave

Free access to online GP and mental health support

Cycle to Work scheme

Gym discounts

Employee referral scheme

Qualifications

• Commercial awareness and cost management are essential.
• A proven history of business improvement through analysis is required.
• Ability to prioritize workload and manage multiple tasks effectively.

Responsibilities

• Manage contract operations and ensure customer satisfaction.
• Analise productivity measures and optimize performance.
• Ensure adherence to health and safety protocols.

Skills

Previous supervisory experience in a modern warehouse with WMS/SAP

Strong leadership skills

Excellent verbal/written communication

Good attention to detail

Excellent IT skills including Microsoft packages

Job description

Overview

We are looking for a dedicated and experienced Operations Manager to join our team at Findern, Derby (DE65 6BG). The successful candidate will support both the Contract and Site Managers by efficiently organising and managing all contract functions to deliver the highest level of service while maintaining economic viability. The role includes building and maintaining strong customer relationships, serving as the primary contact for daily operations, and ensuring professional and effective communication at all times.

Operational Control

• Budgetary responsibility for our customer contract.
• Oversee the effective running of the contract to ensure it is managed according to customer and company expectations.
• Communicate any issues with meeting expectations within Yusen Logistics and to customers in a timely manner.
• Regularly review measures of productivity and adjust resource plans to optimise productivity and performance.
• Provide accurate routine and ad-hoc reports measuring performance against established KPI and other business performance information.
• Ensure internal/external audit processes are completed as required and implement remedial actions within agreed timescales.

Customer Service

• Establish and maintain good customer relationships, acting as the key customer contact for day-to-day operations.
• Ensure professional and effective communication is maintained at all times.
• Identify and recommend appropriate resolutions to customer queries.

Continuous Improvement

• Develop other logistics revenue opportunities with the customer.
• Analyse, promote and identify areas for improvement within Yusen's quality management system.
• Review the training and development needs of both immediate and associated employees to ensure best practice is understood and shared.

Communication

• Cascade all company briefings, communications and instructions through the operations in a timely manner to provide consistent information to all employees.
• Ensure all company procedures (including absence, holiday, performance, behaviour, etc.) are managed and adhered to, supporting investigations and disciplinary hearings as necessary.
• Ensure all team members are aware of key outcomes, business processes, expectations and that all employee procedures are adhered to.

Health & Safety

• Adhere to all Health and Safety procedures at all times, raise any non-compliances or concerns promptly, and resolve them in a timely manner.

Qualifications & Experience

• Previous supervisory experience in a modern warehouse with WMS/SAP.
• Commercial awareness and cost management.
• A proven history of business improvement through analysis.
• Preferably an MHE licence.
• Strong leadership skills with good values and work ethics.
• Good attention to detail and organisational skills.
• Excellent verbal/written communication and customer service skills.
• Excellent IT skills including Microsoft packages and email.
• Ability to prioritise workload and effectively manage multiple tasks.

Benefits & Remuneration

• Salary of £46,058 per annum
• Up to 25 days' holiday (excluding bank holidays) plus 5 days of Volunteer Leave
• Free access to online GP, mental health support, and wellbeing services
• Cycle to Work scheme and gym discounts
• Critical illness cover and life events counselling
• On-site mental health first aiders
• Free eye test and retail discounts
• Employee referral scheme
• Tailored development and career opportunities

Equal Opportunity

Yusen Logistics is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.