Operations Manager

AccorHotel; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality chain is looking for an Operations Manager at their Dartford location. This role involves overseeing hotel operations, enhancing guest satisfaction, and leading a high-performing team. Candidates should have a strong background in hotel management with operational knowledge in food and beverage. Benefits include discounted hotel stays, a pension scheme, and career development within the hospitality group.

Benefits

Discounted room rates

Company pension scheme

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Minimum 2 years hotel management or operations management experience.
• Proven team leadership and people development skills.
• Strong F&B background with hands-on operational knowledge.

Responsibilities

• Support the General Manager in all aspects of hotel operations.
• Champion guest satisfaction and lead by example in service delivery.
• Recruit, train and develop a high-performing team across departments.

Skills

Team leadership

Operational management

Customer service

Food & Beverage knowledge

Tools

Opera Cloud

Micros

Job description

Operations Manager Mercure Dartford Brands Hatch Hotel & Spa

Location: Dartford Kent

Contract Type: Full-time

Salary: Competitive

This role is all about leading from the front. You’ll be on the floor setting the pace, solving problems and inspiring your team to deliver exceptional guest experiences. If you love the buzz of a busy lobby, the challenge of event coordination and the satisfaction of building a high‑performing team, this is your moment.

Key Responsibilities

• Support the General Manager in all aspects of hotel operations
• Champion guest satisfaction and lead by example in service delivery
• Recruit, train and develop a high‑performing team across departments
• Drive profitability and operational efficiency in line with brand standards
• Oversee Food & Beverage operations ensuring smooth service and compliance
• Manage room inventory, guest check‑ins/outs and front office performance
• Maintain health & safety, food safety and licensing compliance
• Promote the Mercure brand and Accor Live Limitless loyalty programme
• Collaborate with spa and leisure teams to enhance guest experience
• Lead operational delivery for events, conferences and race‑day bookings

Qualifications

• Minimum 2 years hotel management or operations management experience
• Proven team leadership and people development skills
• Strong F&B background with hands‑on operational knowledge
• Experience with property management systems (Opera Cloud preferred)
• Familiarity with POS systems (Micros or similar)
• Understanding of food safety licensing and brand compliance
• Passion for hospitality and a guest‑first mindset

Benefits

• Discounted room rates for you and your loved ones at Accor hotels worldwide
• Company pension scheme
• 28 days holiday (increasing to 33 with service)
• Free on‑site parking and meals during shifts
• Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.

How to Apply

If you are ready to take the next step in your revenue career and join a company that values innovation, performance and people, please submit your CV and cover letter online.

Remote Work: No