Operations Manager

TURTLE BAY HOSPITALITY LIMITED; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant hospitality group in Bristol is seeking an experienced Operations Manager to lead restaurant teams across the Southwest Region. This hands-on role focuses on fostering a people-first culture, enhancing guest experiences, and driving operational excellence. Ideal candidates will have strong leadership skills and experience in the hospitality industry, aiming to reflect the unique brand vibe. Competitive salary with comprehensive benefits including a bonus scheme and discounts.

Benefits

Bonus scheme up to 10%

Car allowance

33 days annual leave

70% discount at restaurants

Enhanced family leave pay

Access to remote GP services

Qualifications

• Experience in a management role within the hospitality industry.
• Strong people management skills to guide and develop teams.
• Ability to lead with clarity and drive a culture of excellence.

Responsibilities

• Lead a collection of restaurants and their operational performance.
• Coach General Managers to enhance guest experience and team dynamics.
• Cultivate a vibrant restaurant culture reflecting the brand's values.

Skills

Leadership

People management

Commercial awareness

Job description

Turtle Bay - Operations Manager

We’re on the lookout for a driven, inspiring, and people-first Operations Manager to join our Turtle Bay family across the Southwest Region.

What We're All About

We live by the spirit of One Love - a universal love and acceptance of all people. At Turtle Bay, we celebrate individuality, recognise differences and make it easy for people to be themselves. We take inspiration from the Caribbean culture - the music, the food, the drink, and of course those chilled out vibes.

Our Rewards

• A bonus scheme of up to 10% of your annual salary
• Car allowance
• 33 days annual leave
• Lots of tasty Caribbean inspired food and vibrant cocktails
• Company-wide socials and events - think HUGE team parties! We hold an annual 'Bay Rocks' festival with amazing headline acts such as Chase and Status and General Levy.
• Annual 'Jam Down' management conference to celebrate our continued success. It's a vibe!
• Enhanced family leave pay
• 70% discount at our restaurants for you and up to 6 friends
• Access to Help @ Hand App - offering remote GP service, prescriptions, mental health support, and physiotherapy support. For you and your family.
• Life insurance

About the Role

As an Operations Manager at Turtle Bay, you'll be the driving force behind a collection of restaurants—leading your General Managers and their teams to bring our Caribbean-inspired hospitality to life, every day. Reporting into the Chief Operating Officer, you'll take full ownership of your region's performance, culture, and guest experience.

This is a hands-on, people-first role. You'll work closely with your GMs to create vibrant, welcoming restaurants where teams feel energised, standards stay high, and guests leave smiling. You'll coach and develop your managers, challenge them to think commercially, and support them to grow their confidence, consistency, and leadership presence.

You'll set the tone for your region, bringing together your teams with a shared sense of purpose and pride. You'll be on the ground often—offering guidance, building relationships, and helping managers lead with heart, clarity, and care. You'll also be a key connector between the restaurants and our wider business, sharing insight, shaping plans, and helping move the business forward.

Above all, you'll make sure every restaurant in your region reflects the magic of Turtle Bay - laid-back, vibrant, and full of feel-good energy.

Salary: Competitive

Next Steps...

Hit the apply button, upload your CV and answer a couple of quick questions. One of our friendly Talent Acquisition Team will be in touch with you soon.