Operations Lead — Facilities & Service Delivery

ISS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading workplace and facility management company in Greater London is seeking a dedicated Operations Manager to blend hands-on operational management and team development. The role involves leading day-to-day operations, ensuring compliance, and optimising service delivery while maintaining customer satisfaction. Applicants should have experience in a similar environment, with strong leadership and communication skills. This position offers opportunities for growth in a diverse and inclusive workplace.

Qualifications

• Experience in a similar role within corporate or facilities management.
• Proven team management and client-facing experience.
• Ability to prioritise and work independently.

Responsibilities

• Lead operations of Housekeeping and Document Services.
• Ensure a safe and compliant working environment.
• Manage budgets and monitor performance metrics.

Skills

Customer service focus

Team leadership

Organisational skills

Decision-making under pressure

Communication skills

Education

Bachelor’s degree in IFM or operations

Tools

Microsoft Office

Job description

A leading workplace and facility management company in Greater London is seeking a dedicated Operations Manager to blend hands-on operational management and team development. The role involves leading day-to-day operations, ensuring compliance, and optimising service delivery while maintaining customer satisfaction. Applicants should have experience in a similar environment, with strong leadership and communication skills. This position offers opportunities for growth in a diverse and inclusive workplace.