Operations Lead

Joss Search & Selection Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm in Greater London is seeking an Operations Lead to support the operational and project delivery of their PRO function. This role requires strong organizational skills and experience in a fast-paced environment. Responsibilities include scheduling, data analysis, and streamlining processes. The ideal candidate will have experience with CRM systems and a proactive approach to managing operations. The position offers a discretionary bonus, remote work options, and clear progression opportunities.

Benefits

Discretionary bonus

3 days WFH

Clear progression opportunities

Collaborative working culture

Qualifications

• Experience in executive search, consulting, or training environments is ideal.
• Confidence managing data and supporting process improvements is essential.

Responsibilities

• Support operational and project delivery of the PRO function.
• Liaise across time zones and support a global delivery model.
• Streamline processes and introduce efficient systems.

Skills

Strong transferable skills

Highly organized

Detail-oriented

Proactive

Experience with CRM systems

Data management

Process improvement

Job description

Operations Lead

We are supporting a fast-growing professional services firm with an exciting new Operations / Project Manager role. This is a fantastic opportunity for someone who thrives in a dynamic environment and wants to drive operational excellence as the firm expands its PRO services offering, including training workshops, coaching, and 1:1 sessions.

The Role

This is a permanent hire that needs to move quickly. You’ll support the operational and project delivery of the PRO function, working closely with teams in both Europe and the US.

Day-to-Day Responsibilities

• Scheduling and executive support
• Compiling, analysing, and presenting data
• Issuing psychometric tests, surveys, and questionnaires
• Liaising across time zones and supporting a global delivery model
• Streamlining processes and helping introduce more efficient systems and automation
• Ensuring smooth integration of PRO services with wider operations

Ideal Candidate

The ideal candidate will bring strong transferable skills—ideally from executive search, consulting, training, or similar environments—and be highly organised, detail-oriented, and proactive. Experience using a CRM system is essential, along with confidence managing data and supporting process improvements.

Benefits and Details

• Discretionary bonus
• 3 days WFH
• Clear progression opportunities in operations or data analysis as the team grows
• Autonomy, trust, and a collaborative working culture
• And more!

This is a fantastic Operations/Project Manager role opportunity that won't be around for long - apply now!

Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together.