Operations & Engagement Coordinator Harrogate

Unity Resourcing; Harrogate; Hybrid; GBP 34,000; Part time

Job summary

A growing education technology company based in Harrogate is seeking a part-time Operations and Engagement Coordinator. This role involves a variety of tasks including administrative support, CRM management, and community engagement with schools. Successful candidates will possess strong organizational and communication skills, and IT literacy, with experience in social media content being advantageous. The position offers a fixed-term contract with potential for extension, flexible hybrid working, and a competitive salary.

Benefits

27 days annual leave pro rata

5% employer pension contribution

Qualifications

• Must have strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills required.
• Strong IT literacy is essential.

Responsibilities

• Provide general administrative support across the business.
• Manage and maintain the CRM system ensuring data accuracy and currency.
• Assist with scheduling school training and catch-up calls.
• Support content development for the new KS2 and KS3 curricula.
• Create and format new resources such as worksheets and certificates.
• Respond to teacher enquiries via email or video call.
• Help onboard new schools with basic online training sessions.
• Monitor schools site usage and provide email support to teachers.
• Proactively recruit new schools to use the companys resources.
• Support social media content creation and scheduling.
• Assist with email campaigns and newsletters.
• Contribute ideas for content and events to build community.
• Attend selected education conferences.

Skills

Strong organisational skills

Excellent written and verbal communication

Strong IT literacy

Experience with social media content

Experience delivering online training

Job description

Operations and Engagement Coordinator (12-Month Fixed-Term Contract with Possible Extension)

Part Time 25 hours per week (over 4 or 5 days)

Location : Harrogate-based office (Mondays and Fridays essential); hybrid remote working available on other days

Salary : 22667 (FTE 34000)

Benefits : 27 days annual leave pro rata (plus bank holidays increasing with length of service) and a 5% employer pension contribution

Our client is a small but fast-growing education technology company offering an innovative online resource for schools. They are seeking an organised proactive and enthusiastic individual to join their team as Operations and Engagement Coordinator.

In this varied role you will play a key part in keeping the business running smoothly day-to-day while engaging directly with schools. The position combines administration customer communication marketing and social media support and CRM management. Youll serve as the first point of contact for customers ensuring efficient operations behind the scenes and building strong relationships with schools.

Key Responsibilities

• Provide general administrative support across the business.
• Manage and maintain the CRM system ensuring data accuracy and currency.
• Assist with scheduling school training and catch-up calls, document preparation and email correspondence.
• Support content development for the new KS2 and KS3 curricula including example sentence writing.
• Create and format new resources such as worksheets and certificates and upload content to the company website.
• Respond to teacher enquiries via email or video call.
• Help onboard new schools including scheduling and leading basic online training sessions.
• Monitor schools site usage and provide email support to teachers.
• Monitor teacher feedback flagging issues or opportunities for improvement.
• Proactively recruit new schools to use the companys resource and secure commitments from returning schools.
• Support the creation and scheduling of social media content.
• Assist with email campaigns newsletters and website updates.
• Contribute ideas for content customer stories and events to build the companys community.
• Attend selected education conferences.

Candidate Requirements

• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong IT literacy.
• Experience creating or managing social media content (desirable).
• Experience delivering online training (desirable).

This role is ideal for someone with an interest in education and technology who is passionate about contributing to a growing social enterprise.

To apply please use the link provided or contact Unity Resourcing for more information.

Required Experience :

IC

Key Skills

Business Development, Employee Orientation, Public Health, Account Management, VersionOne, Conflict Management, Project Management, Relationship Management, Team Management, Customer relationship management, Human Resources, Public Speaking

Employment Type : Contract

Experience : years

Vacancy : 1