Operations Dispatcher: Engineer Scheduling & Dispatch

Sureserve; Newmarket; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading UK energy services provider is seeking a Dispatch Coordinator to manage the scheduling and movement of Engineers. The ideal candidate will have experience in logistics and strong communication skills. Responsibilities include planning dispatches, tracking engineers, and managing customer inquiries. The role offers a competitive salary of £26,208 plus a discretionary bonus, along with various benefits including pension scheme and employee assistance programs.

Benefits

Competitive salary

Contributory Pension scheme

Life assurance

29 days annual leave

Enhanced family friendly policies

Retail discounts access

Virtual GP service

Employee assistance programme

Bike2Work scheme

Qualifications

• Previous experience in dispatching or logistics is preferred.
• Ability to remain efficient under pressure.

Responsibilities

• Plan and dispatch Engineers based on requests.
• Communicate with drivers and clients to provide updates.
• Track status and location of Engineers.
• Manage emergencies and delays proactively.
• Handle customer inquiries and complaints professionally.

Skills

Excellent communication skills

Strong organizational abilities

Problem-solving skills

Ability to multitask

Calm under pressure

Education

High school diploma or equivalent

Additional coursework in logistics

Job description

A leading UK energy services provider is seeking a Dispatch Coordinator to manage the scheduling and movement of Engineers. The ideal candidate will have experience in logistics and strong communication skills. Responsibilities include planning dispatches, tracking engineers, and managing customer inquiries. The role offers a competitive salary of £26,208 plus a discretionary bonus, along with various benefits including pension scheme and employee assistance programs.