Operations Director

Elior; North East; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading UK contract caterer is seeking an Operations Director in Newcastle upon Tyne. The successful candidate will passion for catering service excellence, overseeing multi-site operations and ensuring customer satisfaction. Competitive salary, performance bonuses, and career progression opportunities are offered.

Benefits

15% performance bonus

Company car/allowance

Free onsite lunches

Flexible and hybrid working options

Holiday allowance and extra holiday purchase options

Family leave and health care cover

Paid charity leave

Opportunities for career progression

Wellbeing and financial benefits

Qualifications

• Extensive experience in contract catering within a multi-site senior management role.
• Experience in Business & Industry environment preferred.
• Proven ability to build and maintain client relationships.

Responsibilities

• Creating a culture of excellent customer experience.
• Ensuring legal and company compliance.
• Driving financial growth and exceeding targets.
• Recruiting, supporting, training, and developing the operations team.

Skills

Leadership

Team Motivation

Client Relationship Building

P&L Management

Job description

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Operations Director, Newcastle upon Tyne

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: af012fbc5907

Job Views: 3

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

General information

Division: Elior Regional B&I

Advert Closing Date: 11/09/2024

Contractual Hours: Full-time

Salary: Competitive

Contract Type: Permanent

Working Pattern:

Monday - Friday (40 hours per week)

Join our team!

Are you a great leader of Catering Teams with a genuine passion for exemplary service? We have a new opportunity for an experienced and enthusiastic Operations Director to join our team, covering sites predominantly throughout Scotland and North England.

This role is within our Business & Industry division, catering for those within the workplace. We are one of the industry's largest and most innovative contract caterers, offering menus available to pre-order and with in-app payment.

Responsibilities:

• Creating a culture of excellent customer experience
• Ensuring legal and company compliance
• Driving financial growth and exceeding targets
• Building and maintaining external client relationships
• Overseeing Operations Management
• Recruiting, supporting, training, and developing the operations team
• Supporting sales team with site visits and bids

Travel required: This field-based role requires travel to sites throughout Scotland and North England (company car provided).

Candidate requirements:

• Extensive experience in contract catering within a multi-site senior management role
• Experience in Business & Industry environment preferred
• Proven ability to build and maintain client relationships
• Leadership and team motivation skills
• Confidence in P&L management

Benefits:

• Competitive salary, 15% performance bonus, company car/allowance
• Free onsite lunches
• Flexible and hybrid working options
• Holiday allowance and extra holiday purchase options
• Family leave and health care cover
• Paid charity leave
• Opportunities for career progression
• Wellbeing and financial benefits

About Elior:

Leading UK contract caterer with over 10,000 colleagues across various sectors, committed to diversity and inclusion.

Interested? Click the ‘Apply for this role’ button at the top of this advert.