Operations Controller

DHL Germany; Glasgow; On-site; GBP 20,000; Full time

Job summary

A leading logistics company is seeking an Operations Clerk in Glasgow to assist with driver documentation and customer communication. The ideal candidate will have administration experience and a flexible approach to work. Offering a competitive salary of £19,047 and additional employee benefits including discount vouchers, pension plans, and development opportunities.

Benefits

Discount vouchers for restaurants

Pension plan

Enhanced family leave

Childcare discounts

Qualifications

• Flexible in approach to work and ability to resolve problems effectively.
• Experience in administration.
• Relevant industry knowledge.

Responsibilities

• Assist in the Pre-Brief/De-Brief and complete Driver documentation.
• Manage company asset documentation and reporting.
• Handle customer queries through Company IT systems.
• Ensure compliance with Health and Safety policies.

Skills

Administration experience

Flexible approach to work

Team player

Job description

Overview

Position: Operations Clerk

Contract Type: Permanent, 30 hours per week

Location: Glasgow

Shift: Nights

Salary: £19047.00

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role

You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.

Key Responsibilities

• Driver pre-brief or evening de-brief as required
• Control company asset management, notably container portal updates, daily container counts, key and scanner controls
• Check SP payments and issue associated daily/monthly reporting
• Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
• Deal with customer queries via Company IT systems
• Any reasonable request from a Manager/Supervisor
• All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
• Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.

Ideal candidate

• A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
• Administration experience / skills
• Industry knowledge

Career development

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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