Operations Assistant

Forces Recruitment Solutions Group Ltd; Henley-on-Thames; On-site; GBP 35,000; Full time

Job summary

A multi-award-winning self-storage company is looking for an Operations Assistant to maintain company sites and foster strong customer relationships. The ideal candidate should have proven operations experience, excellent communication and organizational skills, and a proactive attitude. Responsibilities include ensuring facility cleanliness, handling customer inquiries effectively, and working collaboratively with teams. Applications from ex-military personnel are highly encouraged. Salary is circa £35,000 with benefits including a performance-related bonus.

Benefits

Performance-related bonus

Qualifications

• Proven experience in an Operations role, capable of diagnosing key issues.
• Ability to communicate clearly and politely with customers and colleagues.
• Organized, efficient, and able to multitask effectively.

Responsibilities

• Check and maintain cleanliness of facilities.
• Organize maintenance and repair work as needed.
• Liaise with the security team to ensure site safety.

Skills

Operations experience

Customer service

Communication skills

Organizational skills

IT skills

Teamwork

Proactive attitude

Job description

A multi-award-winning self-storage company is seeking an Operations Assistant to ensure company sites and customer relationships are maintained to a high standard. The Operations Assistant will need to have proven Operations experience, be able to handle customer inquiries, and have excellent communication and organisational skills. In addition, the Operations Assistant will need to be proactive, work well with others, think on their feet, and have strong IT skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities

• Check facilities and ensure they are clean and maintained to company standards
• Check storage units and ensure every vacant unit is in good condition to be rented out
• Organise maintenance and repair work around the facility when required
• Liaise and regularly communicate with the security team to ensure sites are secure and safe
• Maintain a good working relationship with the accounts and marketing teams
• Maintain effective and accurate updates to company software and other operational apps
• Manage packaging supplies for customers to purchase at each site
• Ensure that each customer is treated with a first-class service, even when dealing with challenging situations
• Must be prepared to multitask across all locations and be able to make sensible decisions that may affect the business
• Check emails for overnight correspondence from existing and potential new customers
• Resolve customers' issues effectively and confidently, addressing any customer problems by email, phone calls or in person
• Return calls and arrange viewings of storage units when required
• Cover for the Operations Manager when on leave

Knowledge, skills and qualifications required

• Previous experience in an Operations role with the ability to diagnose key issues and respond effectively
• Have a positive attitude and can communicate clearly and politely with colleagues and customers
• Be able to think on your feet
• Is organised, efficient and a proactive self-starter
• Ability to work as a team and on one's own initiative
• Good IT skills
• Be presentable

Salary

Circa £35,000

Benefits

Performance-related bonus