Operations and Scheduling Coordinator - Customer Service

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global company is seeking an Operations Coordinator in Manchester. This role involves scheduling service visits, managing subcontractor work, and providing excellent customer service via phone and email. The ideal candidate will possess strong customer service skills, multi-tasking ability, and proficiency with multiple applications. Additional experience with planning or scheduling is a plus. Benefits include a competitive salary, generous leave, and extensive growth opportunities.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Extra holiday purchase scheme

Pension plan with employer match

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development opportunities

Free onsite parking

Dress down Fridays

Qualifications

• Experience in customer service is required.
• Proven ability to multi-task in a high-pressure environment.
• Proficiency in handling multiple computer applications simultaneously.

Responsibilities

• Schedule planned maintenance, remedial and reactive works for subcontractors.
• Provide first-class customer service via phone and email.
• Liaise with teams to ensure visits are completed.

Skills

Customer service skills

Outstanding written and verbal skills

Ability to multi-task

Attention to detail

Excellent decision-making skills

Good organizational skills

Tools

Salesforce

Job description

A leading global company is seeking an Operations Coordinator in Manchester. This role involves scheduling service visits, managing subcontractor work, and providing excellent customer service via phone and email. The ideal candidate will possess strong customer service skills, multi-tasking ability, and proficiency with multiple applications. Additional experience with planning or scheduling is a plus. Benefits include a competitive salary, generous leave, and extensive growth opportunities.