Operations Analyst Credit Lending

Bank of America; Bromley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global bank located in Bromley is hiring a Credit Services Rep III to join their Payment Control Operations team. This role involves responsibilities like maintaining payment setups in Loan IQ, conducting validations, and onboarding data. The ideal candidate will possess strong organisational skills, excellent communication abilities, and experience in payments. Benefits include private healthcare, a competitive pension plan, and opportunities for community involvement.

Benefits

Private healthcare for you and your family

Competitive pension plan

Backup childcare services

Flexible benefits options

Employee Assistance Program

Charitable donation matching

Arts & Culture membership program

Volunteering opportunities

Qualifications

• Experience in similar role maintaining payments in Loan IQ.
• Understanding of payments and message formatting.
• Independent thinker with risk-based approach.
• Strong knowledge of lending and servicing.

Responsibilities

• Admin vetting lender setups and multiple contacts.
• Conduct call-back checks with counterparties.
• Support regional PCO team with tasks.
• Onboarding static data in LoanIQ for deals.
• Update administrative contact information.
• Process legal entity name changes.
• Perform ad-hoc tasks supporting lending portfolio.

Skills

Maintaining payments in Loan IQ

Payments and SWIFT / FED message formatting

Organisational and prioritisation skills

Communication skills

Analytical mindset

Tools

Microsoft Excel

Loan IQ

Job description

Job Description

Bromley - UK

Location: EMEA

Job Title: Credit Services Rep III

Corporate Title: Officer

Location: Bromley

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description

Payment Control Operations (PCO) team is a centralized team within Shared Service and Control Operations in the Global Credit Operations division with the sole responsibility for the creation and maintenance of customer notebook records as well as the establishment of repetitive wire instructions in the applicable loan application system (LOAN IQ / Cash Pro).

Responsibilities

• Admin Vetting Lender set ups - Lender setup of multiple contacts as well as all RI's listed for all currencies as well as methods.
• Call-back validation - Conduct call-back checks with counterparties to validate wiring instructions whilst operating in line with operational risk policies.
• Migration work on behalf of regions - Supporting the regional PCO team with permitted tasks, i.e. scrub work, bulk requests.
• Deal facility sheet (Agency) - PCO EMEA assist with the onboarding of the static data in LoanIQ for the Lender and Borrowers to ensure set up and completion for the agent on the deal facility sheet.
• Administrative Contact set up changes - Making sure contact information is up to date and any relevant primary information is selected. Example : Phone numbers, email addresses, fax and legal names etc.
• Name changes - Process legal entity name changes (e.g., due to mergers, acquisitions, or rebranding)
• Ad-hoc administrative tasks required in the support of the lending portfolio.

What we are looking for

• You will have performed a similar role previously and have a deep understanding of maintaining payments in Loan IQ.
• Understanding of payments and SWIFT / FED message formatting.
• You will be able to act independently and apply a risk-based approach
• Loan IQ Experience preferable
• You will have excellent knowledge of lending, servicing, payments and loans
• You will have excellent organisational and prioritisation skills
• You will have excellent communication skills at all levels.

Skills that will help

• Previous loan product, documentation and payments experience
• Microsoft Excel experience
• Having an analytical mindset

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favorable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Learn more about this role