Operations Administrator

Jackson Fire & Security UK Ltd; Wales; On-site; GBP 30,000; Full time

Job summary

A leading fire and security solutions provider in the UK is seeking a highly organised Operations Administrator. You will be responsible for managing customer queries, processing reports, and supporting the operations team. The role requires strong organisational skills, excellent customer service, and proficiency with Office 365. This full-time position offers great benefits including 25 days annual leave and opportunities for progression.

Benefits

25 days annual leave plus Bank Holidays

Additional day off for your birthday

Continuous training and development opportunities

Private medical insurance

Company pension scheme

Regular team-building events

Qualifications

• Strong organisational skills and high attention to detail.
• Excellent customer service skills.
• Confident using Office 365 and CRM systems.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure.
• Previous experience in an administrative or customer-facing role.

Responsibilities

• Act as a key contact for customer queries via phone and email.
• Process and check inspection reports and invoices accurately.
• Manage job and customer data in CRM systems.
• Assist with scheduling engineer appointments.
• Monitor and manage incoming emails efficiently.
• Support the operations team with administrative duties.

Skills

Organisational skills

Customer service skills

Communication skills

Office 365 proficiency

CRM systems usage

Ability to manage multiple priorities

Job description

Job Title: Operations Administrator

Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

Salary: 30,000 per annum

Job Type: Permanent, Full Time

About Us

Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we're trusted for our quality, reliability, and service.

We're looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.

Key Responsibilities

Customer Service & Communication:

• Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
• Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates.
• Follow up with customers post-service to gather feedback and ensure satisfaction.
• Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner.
• Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.

Operational Support & Administration:

• Process and check inspection reports and invoices with accuracy and attention to detail.
• Enter, update, and manage job and customer data in company databases and CRM systems.
• Assist with the scheduling of engineer appointments and job tracking to ensure timely service.
• Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly.
• Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery.
• Support the operations team with general administrative duties including document preparation, filing, and data management.
• Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel.
• Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency.
• Answer incoming calls and route them to the relevant team members or handle queries where appropriate.

Requirements

• Strong organisational skills and a high attention to detail.
• Excellent customer service skills and a friendly, professional manner.
• Confident using Office 365, CRM systems, and other business software.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure.
• A proactive and adaptable approach with a willingness to take initiative.
• Previous experience in an administrative or customer-facing office role is essential.

Benefits

• 25 Days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous training and development opportunities
• Private medical insurance
• Company pension scheme
• Opportunities for progression within the organisation
• Regular team-building events and social activities
• Quarterly recognition awards for outstanding performance

Additional Information

We welcome applications from all qualified candidates and are committed to equal opportunities for all.

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

If you're an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we'd love to hear from you.

All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click APPLY to send your CV, to be considered for this role.

Candidates with the relevant experience or job title of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.