Operational Support Grade

Vivo Defence; Catterick Garrison; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading defence contractor in Catterick Garrison is seeking a Delivery Manager to ensure compliant and timely delivery of maintenance activities. You will oversee operations, monitor supply chain teams, and ensure safety standards are met. The ideal candidate holds an ONC, is working towards an HNC, and has experience in facilities management. Strong communication and leadership skills are essential for this role, as well as the ability to manage stakeholder expectations and drive high performance.

Qualifications

• Experience in hard services facilities management.
• Ability to manage KPIs and produce productivity reports.
• SC Clearance required as a condition of employment.

Responsibilities

• Oversee compliant delivery of maintenance activities aligned with SFG20 standards.
• Manage cost and stakeholder expectations clearly.
• Support and mentor the site team to achieve high standards.

Skills

Strong communication skills

Leadership

Health & Safety compliance

Facilities management

Education

ONC or equivalent qualification

Working towards HNC or equivalent

Management-level Health & Safety qualification

Tools

MS Word

MS Excel

Job description

The Delivery Manager is responsible for overseeing the effective, compliant and timely delivery of maintenance activities‑aligned with SFG20 standards‑as well as response works that adhere to statutory legislation and mandatory MoD requirements. This includes ensuring all operations comply with relevant Health, Safety and Environmental policies. They monitor Supply Chain work teams to verify that appropriately qualified and experienced operatives are assigned to tasks and that these teams have the correct vehicles, equipment and competencies to complete their duties safely and effectively. Service delivery, value for money, quality and safe working practices are continually reviewed to ensure operational performance indicators are consistently met.

A key part of the role involves reviewing Risk Assessments and Method Statements, ensuring they meet the required standard and, where necessary, assuming the responsibilities of Method Statement Coordinator to maintain a consistent approach across the site. The Delivery Manager ensures that all tasks are correctly recorded in the CAFM system, including work in progress, inspection records and completed documentation. They also review site risk registers, follow established maintenance and management processes, and elevate equipment and system defects when required.

They play a vital role in ensuring compliance with JSP 375 by supporting and monitoring safe systems of work, working closely with the Mobile Authorised Persons team and, when required, delivering requirements associated with Working at Height or Confined Spaces. They ensure compliance with both the Asbestos Management Plan and the Legionella Management Plan and may assume duties as the Responsible Person or deputy for either area. Additionally, the Delivery Manager is responsible for full project management under CDM for a range of M&E and B&CE tasks-from project inception through to completion-carrying full commercial and financial responsibility.

In terms of people responsibilities, the Delivery Manager supports management in delivering optimal solutions to customer requirements and often acts as the single point of contact to resolve end‑user issues. They build strong working relationships with the Defence Infrastructure Organisation (DIO) and end users to proactively support estate activities, while also providing professional and technical advice. They assist end users in the development of new work requirements and the preparation of formal Additional Works project submissions. The Delivery Manager provides timely support in resolving complaints, assists the Helpdesk with technical enquiries and ensures teams are supervised, assessed and coached to perform to agreed service levels. They coordinate daily activities across the site team, monitor safe working practices, support Skilled Persons and reinforce adherence to JSP 375. A strong safety culture is promoted at all times, encouraging accountability, continuous improvement and high performance.

Commercially, the Delivery Manager manages cost and stakeholder expectations through clear communication and sound commercial judgment to ensure value for money. They work collaboratively with all stakeholders to mitigate contract risk and contribute to forward maintenance planning across multiple establishments. Their leadership ensures that operations are delivered efficiently and economically, supporting VIVO's commitment to running a profitable and effective business.

Behaviourally, the Delivery Manager uses well‑developed communication skills to influence both internal and external stakeholders. They lead by example, demonstrate the company's values and motivate the site team through effective direction, clear delegation and informed decision‑making. They aim for excellence in both personal and team objectives, making timely decisions rooted in technical knowledge and practical experience. Strong relationships are built with local MoD personnel and end users to ensure outstanding contract delivery, while collaborative relationships within VIVO are also strengthened. The Delivery Manager consistently focuses on achieving high standards in a dynamic environment and remains committed to delivering high‑quality results.

Technically, they plan resources effectively, monitor progress against objectives and ensure milestones and targets are met. They use technology to analyse data, maintain accurate records and identify issues within their remit. Their work remains fully aligned to VIVO processes, and they actively share best practices. They manage cost and value for money through technical insight and experience and take full responsibility for implementing Health & Safety processes on site. Their understanding of construction and property maintenance processes supports strong compliance and enables the delivery of consistent, reliable results.

What You’ll Bring

The successful Delivery Manager holds an ONC or equivalent qualification and is either working towards an HNC or already possesses an HNC—or an equivalent qualification—in Building or Civil Engineering, Electrical or Mechanical Engineering, or a related discipline. We can accept candidates that are qualified by experience, with a strong background in hard services facilities management, with supervisory experience and the ability to manage KPIs and produce productivity reports.

They also hold, or are willing to work towards, a management‑level Health & Safety or Environmental qualification such as SMSTS or IOSH. While not essential, ongoing Continuing Professional Development is considered desirable. Strong IT skills, including proficiency in Word, Excel and related software, are required to ensure effective data management and communication.

This role will require SC Clearance as a condition of employment.