Operational Support Administrator

Royal Devon University Healthcare NHS Foundation Trust; Seaton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading healthcare organization in Seaton is seeking an empathetic professional for support services administration. Responsibilities include assessing patient needs and booking appointments. Candidates should possess relevant experience or vocational qualification, excellent communication skills, and a strong understanding of healthcare environments. Competitive pay rates and flexible shift options available.

Benefits

Flexible Bank shifts

Competitive pay rates

24/7 support

Training and development opportunities

Stakeholder pension scheme

Qualifications

• The role may require evidence of a vocational level 3 qualification or at least 2 years relevant experience.
• Previous administration experience in the healthcare sector.
• Strong telephone communication skills.

Responsibilities

• Contribute to support services administration.
• Assess emotional and psychological needs of patients.
• Book appointments via phone, email, and face-to-face.

Skills

Empathy

Administration experience

Excellent telephone manner

NHS experience

Microsoft Office proficiency

Education

Vocational level 3 qualification or 2 years relevant experience

Job description

Responsibilities

• Contribute to the administration of the support services delivered at FORCE, including the benefits service
• Informally assess each contact for their wider emotional, mental, psychological and physiological support needs, making referrals and signposting where appropriate
• Liaise with cancer patients and their families, carers and supportive people tactfully, patiently and with empathy, in line with our ethos of 'being a real human being' and offering a warm, humane, caring and empowering presence to service users and colleagues
• Liaising with service users by phone, email and face-to-face to book in appointments for a range of support services
• Booking appointments on the Citizens advice electronic calendar

Qualifications

• The role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
• Administration experience
• Excellent telephone manner
• NHS experience / working in a healthcare environment
• Empathetic and understanding
• Competent with Microsoft Office programmes

What you will learn

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

Benefits and opportunities

• Joining us provides a choice of flexible Bank shifts across any of our client Trusts in England, with exposure to several wards or areas
• Competitive pay rates - work this week, get paid next week
• Essential support when you need it - 24/7, 365 days - call us anytime
• Multi-locational work across neighbouring Trusts
• Manage your shifts and timesheets on the go - access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle - ad hoc shifts or longer-term placements
• Training and development opportunities
• Build holiday allowance for every shift you work
• Stakeholder pension scheme available

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.