Operational Senior Security Supervisor

Lancashire Teaching Hospitals NHS Foundation Trust; Hitchin; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent healthcare organization in Hitchin is looking for a Senior Supervisor in Security. This role involves managing the security team, overseeing compliance with safety regulations, and ensuring effective response to security incidents. Candidates should have experience in NHS security and effective leadership skills. This position offers an opportunity to contribute to a safe hospital environment.

Benefits

Flexible working options

Wellbeing support

Professional development opportunities

Qualifications

• Good knowledge of hospital environment.
• Experience of NHS Security.
• Understanding of Health and Safety.

Responsibilities

• Manage the Security team and ensure daily operations.
• Conduct investigations for breaches of security.
• Supervise staffing rotas to ensure compliance.

Skills

Understanding of security services

Experience of managing staff within a Security environment

Customer service experience

Effective leadership skills

Conflict management

Education

General education including numeracy and literacy

SIA License or relevant equivalent qualifications

Job description

Overview

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Detailed job description and main responsibilities

Delivering the Service on a daily basis: identify and respond to user needs and solve problems/complaints as they arise. Liaise effectively with other staff groups, particularly clinical, and actively seek constructive feedback on service provision.

In managing the Security team, the Senior Supervisor’s role covers a range of services including:

• Ensure that control and restraint techniques, as detailed in approved training, are appropriately applied when required to fulfill duties and responsibilities.
• Ensure that complaints of crime from patients/visitors and staff are logged and recorded. Carry out investigations when required of any loss or breaches of security and report to Manager as necessary.
• Use of several computerised (or other) systems related to Security and Car Parking.
• Fully complete, monitor and ensure Security staffing rotas are adequately staffed to ensure smooth operation, compliance and alignment with budget restrictions.
• Report untoward incidents concerning staff to the Deputy Security Manager - Operational Security Manager.
• Report and log any criminal acts to the Police and the Deputy Security Manager - Operational Security Manager.
• Respond to fire alarm activations as per Standard Operating Procedures, including stand-down protocols for the fire service, and liaise with other Trust staff on a site-wide basis.
• Provide emergency assistance to all staff as required.
• Complete mandatory and annual training directives as required by the Trust to ensure personal standards are maintained.
• Ensure all staff maintain their security mandatory and annual training directives as required by the Trust.
• Supervise and manage the Security Hub activity and services; ensure that Security Officers monitor all hub functions and, where necessary, assume control of incidents as a control authority until the incident is resolved.
• Monitor fire protection systems and coordinate the security team and supervisors during fire alarm activations as per SOPs.
• Monitor and report faults of door access systems (G4S-based software) ensuring access and security systems are working.
• Monitor data downloads as required in line with Trust directives and the Data Protection Act 2018, Trust Policy and SOPs.
• Monitor the administration and production of door access cards.
• Manage the Trust Safeguarding/CCTV system in accordance with the Data Protection Act 2018 (GDPR), including downloading CCTV footage for evidence for police.

Person specification

Qualifications & Education

Essential criteria

• General education including numeracy and literacy

Desirable criteria

• NVQ 1 in security or other equivalent security qualifications
• SIA License or relevant equivalent qualifications
• Full UK Driving License
• Violence and aggression teaching qualification
• Certified legal competence

Knowledge and Experience

Essential criteria

• Understanding of security services
• Awareness of NHS hospital security policy
• Good knowledge of hospital environment
• Experience of managing staff within a Security environment
• Experience of NHS Security
• Experience of conflict management, violence and aggression
• Customer service experience
• Understanding of Health and Safety
• In-depth knowledge of MCA/DOLS
• Advising clinical staff on legal legislation regarding violence and aggression/restraint
• Knowledge of Access Control/CCTV Systems
• Awareness of Fire safety/action

Desirable criteria

• Public service or NHS experience
• Experience within a leadership role of leading and managing a security team, or equivalent
• Experience of change management and service improvement
• Experience of working with the general public; knowledge of Data Protection/Caldicott
• Effective leadership skills with the ability to manage and develop people
• Knowledge of employment practices, procedures and legislation
• Good understanding of LTHTR Trust HR policies
• Proven track record of creating, leading and developing teams and inspiring subordinates to achieve their full potential
• Able to exercise own initiative when dealing with complex issues within own specialist areas of competence
• Able to delegate work appropriately

Notes

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. The vacancy may close earlier than the published date if sufficient applications are received, so apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application; please check the e-mail account you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating diversity and eliminating discrimination. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply. Our Statement on the Recruitment of Ex-Offenders is available here: helps to ensure compliant recruitment processes.

To support your application process we have created guides on what to expect when you join our hospitals, providing information on values, development support and rewards and benefits. We also offer two guides to help you make your application as strong as possible; please access them as you apply.

AI usage note: If you choose to use AI tools to help write your application, personalise your supporting information. AI can be helpful but may not accurately reflect your qualifications or experiences. If used, please declare this in your application.

Supporting information

The supporting information section is your opportunity to demonstrate how your qualifications, knowledge, skills and experiences align with the criteria in the job description and person specification. Use real-life examples and provide clear structure to help the recruiting managers assess your fit for the role.

Working Smarter pledge

We offer flexible working options and wellbeing support to help maintain work-life balance.

Secondments

If applying for a secondment, obtain agreement from your current line manager and review LTHTR Secondment Policy. Email [e-mail] for details.

Email and accessibility

We recognise recruitment barriers for some applicants and offer adjustments. Please contact the recruitment team early to arrange accommodations.

Disclosures

This post may require a DBS check. Costs may be recovered from salary. DBS checks are free for volunteer positions. The post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.

Contacts

Infection prevention and control measures are followed across Trust sites, including mask wearing and social distancing.

Documents to download

• Operational Senior Security Supervisor (PDF, 504.3KB)
• Creating your best application (PDF, 6.1MB)
• What we can offer you (PDF, 6.7MB)