Operational Manager - Housing Repairs & Maintenance Services

Career Choices Dewis Gyrfa Ltd; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing repair service provider is seeking an experienced Operational Manager to oversee housing repairs and lead the delivery of services. The ideal candidate should possess strong leadership and change management skills, with proven experience in the housing sector. This role is crucial for driving efficiency and managing resources to improve service delivery, particularly within a sustainability-focused framework.

Qualifications

• Proven experience in managing housing repairs and maintenance services.
• Knowledge of cyclical maintenance programmes and housing disrepair management.
• Commitment to sustainability and supporting decarbonisation initiatives.

Responsibilities

• Lead day-to-day housing repairs and cyclical servicing programmes.
• Manage specialist programmes including cyclical painting and housing disrepair.
• Drive continuous improvement in service delivery and efficiency.

Skills

Leadership skills

Change management

Communication skills

Organisational skills

Problem-solving skills

Job description

Operational Manager - Housing Repairs & Maintenance Services

Employer:

Neway International Ltd

Location:

Pay:

£23.17 to £33.42 per hour, Pay Rates: PAYE £23.17 per hour / Limited/Umbrella £33.42 per hour

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

27/12/2025

About this job

Neway International are seeking an Operational Manager

• Housing to join our client Wrexham County Borough Council.

Location: Ruthin Road, Wrexham, LL13 7TU Hours: 37 per week Start Date: 15 December 2025 Duration: 26 Weeks (Temporary) Pay Rates: PAYE £23.17 per hour / Limited/Umbrella £33.42 per hour About the Client Wrexham County Borough Council is dedicated to delivering high-quality housing services that meet the needs of its residents.

The Investment & Maintenance team plays a vital role in ensuring effective housing repairs, maintenance programmes, and sustainable housing initiatives.

The Council is committed to continuous improvement, efficiency, and supporting the net zero agenda.

The Role

The Operational Manager

• Housing will be responsible for leading the delivery of services under the Property Service portfolio.

This includes overseeing housing repairs, DLO operations, servicing and cyclical works, and specialist maintenance programmes.

The role requires strong leadership in driving efficiency, managing resources, and supporting organisational change to improve service delivery.

Key Responsibilities

• Lead day-to-day housing repairs, DLO operations, and cyclical servicing programmes.
• Manage specialist programmes including cyclical painting, domestic servicing, housing disrepair, damp, HAV’s management, and out-of-hours response.
• Drive continuous improvement in service delivery, efficiency, and productivity.
• Act as a role model in change management, supporting cultural and organisational change.
• Collaborate with Heads of Service across Housing and Assets, working closely with Voids & Decarbonisation and Investment & Delivery Leads.
• Support decarbonisation initiatives, contributing to reducing the Council’s carbon footprint and advancing the net zero agenda.
• Provide leadership and support to staff and contract holders in delivering housing services.

Candidate Requirements

• Proven experience in managing housing repairs and maintenance services.
• Strong leadership and change management skills, with the ability to inspire and maintain team morale.
• Knowledge of cyclical maintenance programmes and housing disrepair management.
• Experience in resource optimisation and service efficiency improvement.
• Ability to work collaboratively across multiple service areas and with external partners.
• Commitment to sustainability and supporting decarbonisation initiatives.
• Excellent communication, organisational, and problem-solving skills.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).