Operational Controller

Amey Ltd; Pratling Street; On-site; GBP 35,000 - 45,000; Full time

Job summary

A dynamic service provider is seeking an Operational Controller for their Maidstone depot. This position involves managing daily activities, ensuring adherence to SLAs, and producing reports on operations. The role offers career growth, competitive salary, and a supportive environment for personal development. Applicants should have experience with Highways Maintenance Contracts and possess strong organisational skills. This is a temp-to-perm role in the UK, with opportunities for training and comprehensive benefits.

Benefits

Competitive salary

Career Growth opportunities

Training opportunities

Generous pension scheme

24 days holiday plus bank holidays

Flexible benefits package

Qualifications

• Experience of working on a Highways Maintenance Contract.
• Detailed operational knowledge.
• Ability to work with financial and non-financial stakeholders.

Responsibilities

• Approve draft resource programmes.
• Manage daily activities ensuring adherence to SLAs.
• Produce daily and weekly reports on gang activity.

Skills

Highways Maintenance Contract experience

Good organisational and planning skills

Analytical thinking

Problem solving skills

Microsoft Office proficiency

Job description

We are excited to offer a fantastic opportunity for an Operational Controller to join our dynamic Kent account on a temp-to-perm basis. This role will be based on site at our Maidstone depot (ME20 7BU).

This position offers a competitive salary and the standard hours of work are 40 hours per week, Monday - Friday.

In this role, you'll support the team by ensuring that all operational activities run smoothly and efficiently. This involves approving draft resource programmes and managing daily activities, including direct contact with operations gangs. The role requires strict adherence to Service Level Agreements (SLAs) and commercial contracts, ensuring that all operations meet the expected standards. Moreover, you will coordinate with supervisors to address any on-site issues and review job quality and accuracy.

What You'll Do

Approve draft resource programme.

Manage daily activities and direct contact with operations gangs, ensuring adherence to SLAs and commercial contracts.

Coordinate with supervisors to address on-site issues and review job quality and accuracy.

Produce daily and weekly reports on gang activity and performance, including emergency work scheduling.

Keep clients updated on planned work activities and liaise with emergency services.

Continuously improve service levels and maximise productivity by reducing wasted time, materials, and costs.

Raise health and safety concerns through close call process

Site visits with the client to understand the process of raising works orders

Why Join Us

At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team :

Competitive Salary : Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.

Career Growth : Propel your career with clear, dynamic advancement opportunities to other areas of the business.

Training Opportunities : Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth.

Personal Development Opportunities : Advance your personal growth through mentorship and access to our award‑winning programs like Leadership Development, Multicultural Leadership programs, etc.

Pension : Benefit from a generous pension scheme with company contributions for your future peace of mind.

Holidays : Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days – giving you plenty of time to relax and recharge.

Flexible Benefits : Customise your benefits package with options like additional leave, cycle‑to‑work schemes, charitable giving, and gym memberships.

Exclusive Discounts : Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.

Social Impact : Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

What You’ll Bring

Experience of working on a Highways Maintenance Contract

Detailed operational knowledge

Understanding of emergency and winter service operations

Ability to work effectively with financial and non‑financial stakeholders

Good organisational and planning skills – able to work independently and prioritise workload within a busy and target‑driven environment.

Analytical thinking – can use data to drive operational and cost improvements.

Excellent problem solving skills

Commercial Awareness – understand SLAs and KPI; general understanding of billing.

Competency in Microsoft Office

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to our recruiter for this role, at (url removed).

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