Operation Support Agent

Interaction Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the United Kingdom seeks Operations Support Agents for a fast-paced environment. Responsibilities include managing customer cases, handling complaints, and ensuring compliance standards while maintaining a positive customer experience. The ideal candidate will demonstrate strong problem-solving skills, organizational abilities, and effective communication. This role offers a supportive team environment and is permanent for the right candidate, with competitive hourly pay starting from £13.95.

Benefits

Supportive team environment

Permanent role for the right candidate

Qualifications

• Previous experience in logistics is an advantage.
• Excellent written and verbal communication skills.
• Ability to manage own workload without supervision.

Responsibilities

• Manage customer cases and resolve complaints.
• Issue employee hardware and maintain stock records.
• Monitor compliance standards and analyze team performance.

Skills

Strong communication skills

Organisational skills

Problem-solving ability

Ability to work under pressure

Job description

🌟 Job Vacancy: Operations Support

Location: Huntingdon
Hours: Day Shifts (ranging from 05.00:14.00)
Salary: 13.95+ ph

About the Role:

We are seeking Operations Support Agents who play a critical role in the smooth running of a fast‑paced and demanding organisation. You will suit this role if you enjoy problem solving, supporting customers, communicating with customers internally and externally, and working in a high energy environment where no two days are the same. You need to be proactive, resilient, assertive, and organised

Key Responsibilities:

• Customer case management
• Managing complaints, disputes and delivery issues
• Issue employee hardware, maintain stock and keep records
• Brief the teams on customer requirements
• Monitor and track compliance standards
• Analysis of team performance and service failures
• Problem solve customer issues in a timely manner
• Complete daily administration tasks accurately
• Maintain strict adherence to company procedures

Requirements:

• Previous experience in logistics an advantage
• Strong communication skills (written & verbal)
• Ability to work under pressure in a fast‑paced environment
• Excellent organisational skills
• Solid problem solving and decision‑making ability
• Comfortable using multiple IT systems (training provided)
• Ability to remain calm and professional during escalated situations
• Attention to detail and accuracy
• Ability to manage own workload and work without direct supervision.

What We Offer:

• Supportive team environment
• Permanent role for the right candidate

To Apply

If you feel you have the relevant experience then please submit your CV to [e-mail], or if you wish to learn any more then please give me a call on 01480 436000 or 07811304455

INDHUN