Operation Support Agent

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Operations Support Agent in Huntingdon. This role is vital for ensuring customer satisfaction and requires strong problem-solving and organizational skills. Candidates should have experience in logistics and the ability to work under pressure. The position offers a permanent opportunity for the right person and involves managing customer cases and maintaining compliance standards in a dynamic work environment.

Benefits

Supportive team environment

Permanent role for the right candidate

Qualifications

• Previous experience in logistics an advantage.
• Ability to remain calm during escalated situations.
• Comfortable using multiple IT systems.

Responsibilities

• Manage customer cases and complaints.
• Monitor compliance standards and track performance.
• Issue employee hardware and maintain stock.

Skills

Strong communication skills

Ability to work under pressure

Excellent organisational skills

Solid problem solving

Attention to detail

Job description

Job Vacancy: Operations Support

Location: Huntingdon
Hours: Day Shifts (ranging from 05.00:14.00)
Salary: 13.95+ ph

About the Role

We are seeking Operations Support Agents who play a critical role in the smooth running of a fast-paced and demanding organisation. You will suit this role if you enjoy problem solving, supporting customers, communicating with customers internally and externally, and working in a high energy environment where no two days are the same. You need to be proactive, resilient, assertive, and organised.

Key Responsibilities

• Customer case management
• Managing complaints, disputes and delivery issues
• Issue employee hardware, maintain stock and keep records
• Brief the teams on customer requirements
• Monitor and track compliance standards
• Analysis of team performance and service failures
• Problem solve customer issues in a timely manner
• Complete daily administration tasks accurately
• Maintain strict adherence to company procedures

Requirements

• Previous experience in logistics an advantage

Qualifications

• Strong communication skills (written & verbal)
• Ability to work under pressure in a fast-paced environment
• Excellent organisational skills
• Solid problem solving and decision-making ability
• Comfortable using multiple IT systems (training provided)
• Ability to remain calm and professional during escalated situations
• Attention to detail and accuracy
• Ability to manage own workload and work without direct supervision.

What We Offer

• Supportive team environment
• Permanent role for the right candidate

To Apply: If you feel you have the relevant experience then please submit your CV to (url removed), or if you wish to learn any more then please give me a call on (phone number removed) or (phone number removed).