Open application - Sales Advisor

Richemont; Birmingham; On-site; GBP 20,000 - 40,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team as Sales Advisors. This role involves welcoming guests, providing expert customer service, and achieving sales in a luxury retail environment. Ideal candidates will possess strong communication and clienteling skills, with a genuine interest in the pre-owned watch market. The company offers a supportive environment for personal growth and development, alongside a competitive salary and an excellent benefits package. If you are eager to learn and thrive in a dynamic team, this opportunity is perfect for you.

Benefits

Private healthcare and dental

Competitive pension scheme

32 days holiday including Bank Holidays

Holiday scheme – Increasing annual leave

Season ticket loan

Cycle to work scheme

Employee Assistant programme

Watchfinder staff discount

Extensive group discounts

Qualifications

• Experience in luxury retail or a target-driven sales environment.
• Strong interpersonal skills and a passion for customer service.

Responsibilities

• Deliver exceptional customer service and achieve sales targets.
• Manage client relationships and maintain high standards in the boutique.

Skills

Customer Service Skills

Sales Skills

Communication Skills

Negotiation Skills

Problem-Solving Skills

Organizational Skills

Job description

What is an open application role?

Even if we have no vacancies in this area, we are still very interested in your profile. By registering for our open application, we have the opportunity to contact you directly about new or future Sales Advisor vacancies that arise here at Watchfinder.

What do our Sales Advisors do at Watchfinder?

As a Sales Advisor you will be an ambassador for the company, responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling, and ultimately ensuring an exceptional customer experience is delivered.

At Watchfinder, we know that not everyone has previous watch experience or product/brand knowledge. We look for passionate individuals who have a genuine interest in the industry and who are keen to step into the pre-owned watch market selling multiple brands of luxury timepieces! We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working for Watchfinder, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.

This is a varied role which includes high-end sales assistance, welcoming walk-ins, clienteling, managing appointments, and an overflow of online enquiries, chasing leads, and all-round sales administration.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being connected, curious, innovative, inclusive, and excellent!

Roles and Responsibilities

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills to ensure client contact is maintained
• Results-driven with experience working in a target-driven sales environment (KPI’s)
• Negotiation skills are desirable; however, this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem-solving skills
• Highly organised with the ability to prioritise your own workload
• The consummate team player who will put team success ahead of personal gain

About you…

• Sales-driven with experience working in a target-led environment
• Outstanding customer service skills ensuring that customers receive the best experience possible
• Highly organised with the ability to manage and prioritise your own workload
• Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
• The ability to work both independently and as part of a team
• Some experience in negotiation would be advantageous; however, this is a skill that can be trained with the right attitude
• A positive ‘can do’ approach and a willingness to learn

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

You may be excited to hear that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich, and Munich. With no sign of slowing down!

To be part of this exciting journey, apply now!

Our Benefits & Incentives

As well as a competitive salary and commission structure, we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• 32 days holiday including Bank Holidays
• Holiday scheme – Increasing annual leave
• Season ticket loan
• Cycle to work scheme
• Employee Assistant programme
• Watchfinder staff discount
• Extensive group discounts