Onsite IT Support Engineer

Daisy Group™; Cheadle; On-site; GBP 26,000; Full time

Job summary

A leading telecommunications company in Cheadle seeks an IT Technician to support over 250 external customers. This role involves resolving user issues, logging tickets, and liaising with project teams for installations. Candidates must possess strong knowledge of PC hardware and software, fault-finding skills, and familiarity with Microsoft systems. Excellent benefits include holiday days, a referral bonus, and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Extra day off on birthday or wedding

£500 referral bonus

Professional development and training

Eye care vouchers

Discounted Medicash membership

Sim deals for family/friends

Exclusive discounts at 1,200 retailers

Qualifications

• Good knowledge of PC and laptop hardware and software.
• Experience with fault-finding in IT systems.
• Familiarity with Microsoft desktop operating systems.
• Knowledge of server operating systems is beneficial.
• Basic networking knowledge is essential.

Responsibilities

• Act as the initial point of contact for customer IT issues.
• Update helpdesk tickets daily.
• Resolve user issues on-site at customer locations.
• Liaise with Project Teams for installations.
• Escalate IT problems as necessary.

Skills

PC/Laptop hardware and Software knowledge

Fault-finding skills

Microsoft desktop operating systems knowledge

Server operating systems knowledge

Active Directory knowledge

Microsoft 365 Administration

Basic networking knowledge

Job description

Overview

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Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description Salary: £26,000 per annum

Location: Cheadle

Working Hours: Mon to Fri, 8:30am to 6:30pm (37.5 hours)

You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, including speaking to customers over the phone, logging and responding to emails and logging tickets proactively.

Responsibilities

• Working as onsite IT Technician at customer sites in central London to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC/ Laptop hardware and Software knowledge
• Good fault-finding skills
• Good Knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge

A knowledge of the following would be an advantage:

• Office 365 Fundamentals and/or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software

Additional Information

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Sim deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Telecommunications

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