Onsite IT Service Desk Analyst – Windows & Intune Pro

Artis Recruitment; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading professional services provider in Greater London is looking for an IT Service Desk Analyst to provide first and second-line IT support. The successful candidate will be responsible for troubleshooting, resolving issues, and ensuring an outstanding user experience. Strong knowledge of Windows Server, Microsoft 365, and Active Directory is essential. The role offers flexible working, competitive salary, annual bonus, and numerous health-focused benefits, including a contributory pension and generous holiday allowance.

Benefits

Annual Bonus

Contributory Pension

Life Assurance

Health Benefits

25 days plus Bank Holidays

Qualifications

• Broad IT skills, particularly in Windows Server and Microsoft 365.
• Experience with ITIL practices and SCCM.
• Strong diagnostic and problem management skills.

Responsibilities

• Provide technical support for IT applications and hardware.
• Diagnose and resolve incidents or escalate as necessary.
• Install, configure and maintain software and user accounts.

Skills

End-user support of Windows Server/Desktop

Microsoft 365 (Exchange, Teams)

Active Directory

Strong communication skills

Problem management

Education

SCCM training

ITIL Foundation

Azure Fundamentals

Windows Server

Intune Endpoint Administration

Job description

A leading professional services provider in Greater London is looking for an IT Service Desk Analyst to provide first and second-line IT support. The successful candidate will be responsible for troubleshooting, resolving issues, and ensuring an outstanding user experience. Strong knowledge of Windows Server, Microsoft 365, and Active Directory is essential. The role offers flexible working, competitive salary, annual bonus, and numerous health-focused benefits, including a contributory pension and generous holiday allowance.