Onsite ICT 1st Line Support Technician – Newark

Searchability (UK) Ltd; Newark on Trent; On-site; GBP 23,000 - 28,000; Full time

Job summary

A public sector organisation seeks an ICT 1st Line Support Technician to provide first-line technical support across multiple sites in Newark. This role involves troubleshooting hardware/software and technical support for users, supported by training for an ITIL Level 3 qualification. Key responsibilities include maintaining ICT inventories and ensuring service compliance. Ideal candidates possess strong service desk experience and customer service skills, and must have a full UK driving licence for site travel.

Benefits

Local Government Pension Scheme

Generous annual leave

Flexi-time scheme

Funded health cash plan

Gym membership

Free onsite staff parking

Paid volunteering leave

Ongoing training and development

Qualifications

• Experience providing 1st line or service desk support.
• Knowledge of hardware and software troubleshooting.
• Strong customer service skills.

Responsibilities

• Act as the first point of contact for internal users.
• Assist with troubleshooting hardware and software issues.
• Ensure systems remain compliant with standards.

Skills

1st Line Support

Service Desk

Customer Service

Active Directory

Windows Operating Systems

Microsoft 365

Networking

Job description

A public sector organisation seeks an ICT 1st Line Support Technician to provide first-line technical support across multiple sites in Newark. This role involves troubleshooting hardware/software and technical support for users, supported by training for an ITIL Level 3 qualification. Key responsibilities include maintaining ICT inventories and ensuring service compliance. Ideal candidates possess strong service desk experience and customer service skills, and must have a full UK driving licence for site travel.