Onsite Home Care Technician – Carpentry & Defect Resolution

Dandara; Southampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A construction and property management company in Southampton seeks a Customer Care Representative. You will ensure customers receive high-quality support post home purchase. Essential skills include construction knowledge, problem-solving, and strong customer service. A valid Driving Licence is required for site visits. This role offers a competitive salary, company van, and various benefits including private medical insurance and a 25-day holiday scheme.

Benefits

Company van and fuel card

Private medical insurance

Discretionary bonus up to 10%

Employer-matched pension scheme

25 days holiday plus bank holidays

Qualifications

• Comprehensive knowledge of construction and defect problem-solving background.
• Excellent interpersonal skills and high service standards.
• Full Driving Licence is essential.

Responsibilities

• Attend customer appointments ensuring all materials required are sourced.
• Resolve defects to a high standard and obtain customer sign-off.
• Complete required paperwork for accurate record keeping.
• Conduct inspections of reported defects and issue reports.
• Submit monthly mileage and invoice forms.
• Report repetitive defects to the Customer Care Manager.

Skills

Construction knowledge

Problem-solving with defects

Interpersonal skills

Carpentry

Health and Safety knowledge

Communication skills

Home maintenance knowledge

Job description

A construction and property management company in Southampton seeks a Customer Care Representative. You will ensure customers receive high-quality support post home purchase. Essential skills include construction knowledge, problem-solving, and strong customer service. A valid Driving Licence is required for site visits. This role offers a competitive salary, company van, and various benefits including private medical insurance and a 25-day holiday scheme.