Online Manager

Asda Stores Ltd; Wigan; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Wigan seeks an Online Manager to oversee the online shopping operation, ensuring customer satisfaction and timely delivery. Responsibilities include managing a team and logistics while using data to enhance efficiency. The ideal candidate is customer-focused, operationally strong, and tech-savvy with retail experience. A competitive salary and benefits, including discounts and support services, are part of this full-time position.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted offers on Asda services

Flexible pay access

Company pension

24/7 virtual GP and EAP services

Wellbeing support

Excellent parental leave policies

Colleague recognition programme

Special offers across various services

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation for home delivery and click & collect.
• Oversee picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.
• Use data and insight to manage volume, improve efficiency, and respond to feedback.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

Overview

Job Title: Online Manager

Location: Wigan

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Days

Hours per Week: 45

Salary: Competitive salary plus benefits

Category: Store Management

Closing Date: 11 December 2025

What you’ll do

As the Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.

What makes a brilliant Online Manager

• Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
• Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.
• Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
• Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
• Detail-oriented: You ensure accuracy, freshness, and quality in every order.
• Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.
• What you’ll bring: Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Everything you’ll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas