Online Customer Service Lead

Black Fox Solutions; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A successful print and design service provider in Belfast is seeking an Online Customer Service Lead. This role involves managing online sales, leading customer service efforts, and ensuring smooth order processing. Candidates should have 1-2 years of relevant experience and strong communication skills. The position offers a generous salary, bonus scheme, and opportunities for career progression.

Benefits

Generous salary

Bonus scheme

Flexitime

Pension plan

Onsite parking

Progression and career development opportunities

Qualifications

• 1-2 years' experience in a similar role, ideally in B2B or e-commerce.
• Highly customer-focused and dedicated to customer satisfaction.
• Confident organizational and planning skills.
• Strong communication and interpersonal skills.

Responsibilities

• Receive, qualify, and engage with customers on their orders.
• Deliver outstanding customer service at all times.
• Ensure smooth onboarding and rollout for new customers.
• Manage customer inquiries across phone, email, and web chat.
• Maintain accurate data records in CRM.

Skills

Communication

IT

Customer Service

ecommerce

sales admin

Job description

Overview

Online Customer Service Lead, Belfast

We are working with a successful NI business who provide print & design services to clients across the province to recruit for their new Online Customer Service Lead. This is an excellent opportunity for an experienced customer / sales administrator to develop into a supervisory role!

Specifically looking after online sales & business, you will develop working relationships with customers and ensuring that their orders are completed, surpassing standards!

Responsibilities

• Receive, qualify and engage with customers on their orders
• Deliver outstanding customer service at all times
• Ensure smooth onboarding and rollout for new customers
• Manage customer inquiries across phone, email and web chat channels
• Maintain accurate CRM and data records

What we are looking for

• 1-2 years’ experience gained within a similar role (i.e. Customer Relationship Management, Customer Service, Sales Admin etc) ideally within a business to business or e-commerce environment
• Highly customer focused, goes that extra mile to ensure customer satisfaction
• Confident organisational and planning skills
• Strong communication and interpersonal skills

In return you can expect

In return you can expect a generous salary, bonus scheme, flexitime, pension plan, onsite parking plus progression and career development opportunities.

Skills

• Communication
• IT
• Customer Service
• ecommerce
• sales admin