OneCall Officers

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 14,000; Full time

Job summary

A local council in the UK is seeking a OneCall Officer to provide 24-hour emergency response services, ensuring the safety and well-being of vulnerable residents. The role involves hands-on care and various responsibilities from office work to home visits. Ideal candidates will be personable, flexible, and possess excellent communication skills. This position provides full-time guaranteed hours with a rotating shift pattern, opportunities for overtime, and full support from a friendly team. A competitive salary along with various employee benefits is offered.

Benefits

27 days annual leave

Generous Pension Scheme

Learning & development opportunities

Discounts at retailers

Employee assistance programme

Qualifications

• Experience in social care is desirable.
• Must have a valid driving licence.
• Genuine desire to support vulnerable clients.

Responsibilities

• Deliver 24-hour emergency response services.
• Provide hands-on care to vulnerable residents.
• Conduct visits across the borough.

Skills

Excellent communication skills

Personable and flexible

Compassionate and supportive

Job description

Are you friendly, caring and passionate about making a difference in your local community?

Do you thrive in a dynamic, supportive, and team‑oriented environment, where no two days are the same?

Would you like to take on a casual role which will allow you to work around your other commitments?

Look no further! We have a fantastic opportunity to join our OneCall service here at Stockton‑on‑Tees Borough Council.

As a OneCall Officer you will deliver 24‑hour emergency response services to ensure the safety and well‑being of our clients. You’ll work with a diverse range of clients, providing meaningful, hands‑on care that makes a real difference to the lives of our most vulnerable residents, allowing them to maintain independent living in their own homes.

Any potential team member will have the drive and determination to do the very best for the residents that we serve in Stockton‑on‑Tees.

No two days are the same within OneCall – you could be office‑based dealing with clients via our callhandling platform one day, responding to clients in their own homes after a fall the next, or visiting clients’ homes to update their profiles, all rewarding in their own way. This diverse role will suit those who are compassionate and supportive whilst also being resourceful and efficient. OneCall provides a car for use during your shift plus lifting equipment, PPE & full uniform.

This role is perfect for individuals looking for stability as we offer full‑time guaranteed hours, with the opportunity for overtime if you desire. You will work on a set rota pattern, agreed 4‑5 weeks in advance with every other weekend off, allowing you to plan your life around your work. You'll be joining a highly supportive and friendly team with plenty of opportunities for training and development.

The role comprises day and night‑time shift work, working 12‑hour shifts and covering a 24‑hour period of service delivery with a 4‑week rotating shift pattern.

For those who are not seeking set contract hours, we are also able to offer roles on a casual basis so you can provide availability around your other commitments.

Whilst experience in social care is desirable, we are looking for individuals who are personable, flexible, have excellent communication skills and a genuine desire to support our clients. As you will be conducting visits across the borough you will also hold a valid driving licence.

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.

Stockton‑on‑Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

• A competitive salary of up to £13,412
• 27 days annual leave per year rising to 32 with 5 years’ service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

If you would like an informal discussion about the post, please contact Shaun Taylor, Registered Manager for OneCall, on 01642524000 or email [e-mail].

Guidance for applicants

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