One Stop - Customer Service Assistant

Tesco; Urmston; On-site; GBP 20,000 - 23,000; Part time

Job summary

A retail subsidiary in Urmston is seeking a Customer Service Assistant who will play a vital role in providing excellent service, managing store operations, and ensuring customer satisfaction. The role requires working in various areas of the store and handling customer queries efficiently. This is an opportunity to join a supportive team that values flexibility and community involvement.

Benefits

Flexible working options

Community involvement opportunities

Inclusive workplace

Colleague benefits

Qualifications

• Experience in a fast-paced retail environment.
• Ability to handle customer feedback and provide excellent service.
• Understanding of store operations and safety protocols.

Responsibilities

• Provide excellent customer service and assist customers.
• Maintain store appearance and stock shelves.
• Manage payments and operate self-service checkouts.

Skills

Customer service skills

Teamwork

Communication

Attention to detail

Job description

Overview

One Stop • 169 moorside road, urmston • Apply by 21-Sep-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Additional information

Flexible Working

We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

One Stop offers a wide range of colleague benefits. To explore the full list of benefits, please refer to the Careers Page on our site.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

We are part of the community and support local charities and groups, partnering with national organisations to give back in meaningful ways. We have raised funds and donated meals through partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you'll have the chance to make a real difference in community activities and events.

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Diversity and inclusion are at the heart of our values. We welcome candidates with accessible recruitment support and adjustments throughout the process where needed.

One Stop has six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks please refer to the Careers Page.

*One Stop reserve the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier.*