One Stop - Customer Service Assistant

One Stop; St. Neots; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail chain subsidiary of Tesco is looking for a Customer Service Assistant in St. Neots, England. You'll provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment. The role includes ensuring safety protocols and engaging with customers to improve their shopping experience. Background checks will be required if working in a Post Office Local facility.

Qualifications

• Ability to provide excellent customer service in a retail environment.
• Willingness to engage in store operations and improvements.
• Understanding of safety protocols and procedures.

Responsibilities

• Handle customer inquiries and provide assistance.
• Maintain store appearance and stock shelves.
• Process payments and ensure safety in-store operations.

Skills

Customer service

Teamwork

Attention to detail

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a welcoming atmosphere.
• I stay informed about my store’s performance and understand my role in delivering profit.
• I live our values, make everyone feel welcome, and follow policies.
• I clock in and out at the start and end of my shift to ensure accurate pay.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the daily operations of the post office. This requires undertaking a Post Office Financial and criminal conviction background check, which must be passed to proceed with this role. If these checks fail, the job offer will be withdrawn.