One Stop - Customer Service Assistant

One Stop; Ryton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A retail chain in Ryton seeks a Customer Service Assistant to enhance customer satisfaction in a fast-paced environment. Responsibilities include serving customers, stocking shelves, and maintaining store organization. Applicants should possess excellent communication skills and a commitment to safety and service. This role offers flexible working options and opportunities for involvement in community events.

Benefits

Flexible working arrangements

Employee discounts

Health services

Qualifications

• Must have strong communication skills to engage with customers.
• Ability to work in a fast-paced environment with flexibility.
• Commitment to safety and legal compliance.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback through surveys.
• Maintain a clean, tidy, and organized store environment.

Skills

Excellent customer service

Team collaboration

Safety practices

Job description

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One Stop - Customer Service Assistant, Ryton

Client: One Stop

Location: Ryton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: fab34de745ec

Job Views: 9

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • One stop Ryton lane head • Apply by 05-Jun-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at shifts’ start and end.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of supervisors.
• Following all training to ensure safety and legal compliance.
• If applicable, managing post office operations and passing necessary background checks.

Flexible Working: We welcome discussions about flexible working arrangements to support your needs.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the core of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note: We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working, and more.