One Stop - Customer Service Assistant

One Stop; Lowestoft; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail store in Lowestoft is searching for a Customer Service Assistant to deliver outstanding service and support daily operations. The role involves engaging with customers, managing store tasks, and ensuring a safe working environment. Candidates must be able to help customers, stock shelves, and maintain a clean store while also representing the company’s values. Background checks are necessary for related duties including managing a Post Office Local if applicable.

Qualifications

• Passionate about customer service with a focus on feedback.
• Ability to work across all areas of the store effectively.
• Knowledgeable about the store's performance and responsible for safety.

Responsibilities

• Provide excellent customer service in a fast-paced retail environment.
• Stock shelves, process payments, and maintain store appearance.
• Participate in community and charity events to create an inclusive atmosphere.

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip by completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding my role and what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome, and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for my hours worked.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.