Oncology Scheduler / Administrator

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare provider in the UK is looking for a dedicated administrator to join the Oncology Administration team. This role requires an individual who can provide comprehensive administrative support, manage patient interactions, and prioritize workload effectively. The ideal candidate will possess excellent organizational and communication skills, and work closely with clinical staff to ensure smooth service delivery. This position offers a work week of 37.5 hours, Monday to Friday, with opportunities for career development and flexible working options.

Benefits

Career development opportunities

Flexible working options

Staff recognition scheme

Optional onsite leisure facilities

Qualifications

• Proven experience in administrative roles, ideally within a healthcare setting.
• Ability to organize and prioritize workload effectively.
• Proficiency with computerized scheduling systems.

Responsibilities

• Greet patients and visitors professionally.
• Manage appointment bookings and cancellations.
• Maintain filing systems and associated paperwork.
• Book patient transport and interpreters as needed.
• Conduct audits on patient seminars.
• Provide administrative support to clinical colleagues.

Skills

Team working

Interpersonal skills

Communication skills

Organizational skills

Job description

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow-up appointments including blood tests.
• Maintain accurate filing systems.
• Book and cancel patient transport for future appointments on demand.
• Book and cancel patient interpreters for future appointments where necessary.
• Cancel patients off Cerner and Aria upon clinical request and patient’s notification.
• Handle all paperwork associated with reception duties.
• Contact patients and inform about 'Maggie's seminars and conduct an audit.
• Patient pathway ensuring TCI's are recorded on the system and cancelling appointments on Cerner.
• Ensuring patients TCI are on the system and updating any missing TCI's.
• Booking chemotherapy appointments, rescheduling patients' appointments.
• Making reminder phone calls.
• Any other administrative duties relating to role.

We are currently looking to recruit an enthusiastic administrator to join our Oncology Administration team to provide full administrative support including a reception service for our chemotherapy day unit. The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast‑paced environment. You will have excellent team working, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service. This post is for 37.5 hours per week. Monday to Friday 09:00 – 17:00 (with at least one day of working late shift of 10:30 – 18:30).

Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country. Our mission is to provide world class healthcare for our patients, through excellence in research, education and training. At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.