On-Site IT Desktop Support Engineer - Burton On Trent

Fortis Hayes; Lincoln; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Global IT Services Provider is seeking a Level 1/2 IT Support Engineer for their Burton On Trent office. The role involves providing essential hardware/software support, managing IT infrastructure, and assisting users with technical issues. Candidates should possess 3-5 years of IT experience and knowledge of Windows and macOS. This position offers long-term growth potential in a thriving environment.

Qualifications

• 3-5 years IT experience is required for the role.
• Preference for candidates with A+/MCP certifications.
• B2 English language proficiency is essential.

Responsibilities

• Troubleshoot Windows/macOS/mobile devices for end-users.
• Image and deploy devices with Windows 10 and macOS.
• Oversee inventory management and spare parts tracking.
• Onboard new hires and ensure SLA compliance.

Skills

IT experience

Customer service

Team collaboration

Adaptability

Education

A+/MCP certifications

Tools

Windows

macOS

TCP/IP

Job description

Overview

Job Title: On-Site IT Support Engineer (Level 1/2) - Burton On Trent

Client: A Global household brand (confidential)

Location: Burton On Trent, England (UK) - On-Site

Duration: 15 days | Start: 30 Sep 2025 - End Date: 20 Oct 2025

Rate: On application

Your Mission

Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Burton office.

Working Hours: 8am till 5pm

Scope of Work or skills required

Onsite Desktop engineer with hardware and software troubleshooting skills and good soft skills to handle customer queries.

Key Responsibilities

• End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
• Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
• Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.

You\'ll Need

Technical

• 3-5 years IT experience
• Windows/macOS deployment expertise
• Networking basics (TCP/IP, Ethernet)
• A+/MCP certifications (preferred)

Soft Skills

• B2 English
• Exceptional customer service
• Team collaboration skills
• Adaptability in fast-paced environments

Logistics

• Own car + valid license
• UK Resident
• 50 lbs lifting ability (to be able to move equipment)
• Flexible schedule readiness

Why Join?

• Impact: Support a global healthcare innovators IT ecosystem.
• Growth: Long-term role (1 year potential) in a dynamic environment.
• Support: Structured workflow.

Apply

Ready to drive IT excellence in Aberdeen?

Apply now with your CV including your location:

• Your CV
• Confirmation of local availability
• Rate acceptance: (confirmed after application)