On-Site IT Desktop Support Engineer - Burton On Trent

Fortis Hayes; Burton upon Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking an On-Site IT Support Engineer in Burton On Trent. The role involves providing essential hardware and software support, managing IT infrastructure, and collaborating with cross-functional teams. Candidates should have 3-5 years of IT experience, expertise in Windows and macOS deployment, and exceptional customer service skills. This full-time position offers long-term growth potential in a dynamic setting.

Benefits

Long-term role potential

Structured workflow

Impact on healthcare innovators

Qualifications

• 3-5 years IT experience required.
• Ability to handle customer queries effectively.
• Experience with hardware/software troubleshooting.

Responsibilities

• Provide end-user support for Windows, macOS, and mobile devices.
• Manage device lifecycle and inventory operations.
• Collaboration with cross-functional teams and vendors.

Skills

Windows deployment expertise

macOS deployment expertise

Networking basics

Exceptional customer service

Team collaboration skills

Adaptability

B2 English

Education

A / MCP certifications (preferred)

Tools

Active Directory

SCCM

Remote Access Software

Help Desk

Troubleshooting

Job description

Job Title : On‑Site IT Support Engineer (Level 1 / 2) – Burton On Trent

Client : A Global household brand (confidential)

Location : Burton On Trent, England (UK) – On‑Site

Duration : 15 days

Start : 30 Sep 2025 – End : 20 Oct 2025

Rate : On application

Your Mission

Join a dynamic team as a Level 1 / 2 IT Support Engineer! Provide critical hardware / software support, manage IT infrastructure and ensure seamless operations for employees in the Burton office.

Working Hours

8 am – 5 pm

Scope of Work or Skills Required

On‑site Desktop engineer with hardware and software troubleshooting skills and good soft skills to handle customer queries.

Key Responsibilities

• End‑User Support: Troubleshoot Windows / macOS / mobile devices, IMAC tasks, AV systems & executive (VIP) support.
• Device Lifecycle: Image / deploy devices (Win 10 /macOS), manage hardware refresh, disposal & warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
• Cross‑Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.

You’ll Need

Technical

• 3‑5 years IT experience
• Windows / macOS deployment expertise
• Networking basics (TCP / IP / Ethernet)
• A / MCP certifications (preferred)

Soft Skills

• B2 English
• Exceptional customer service
• Team collaboration skills
• Adaptability in fast‑paced environments

Logistics

• Own car & valid licence
• UK resident
• 50 lbs lifting ability (to be able to move equipment)
• Flexible schedule readiness

Why Join

• Impact: Support a global healthcare innovators IT ecosystem.
• Growth: Long‑term role (1 year potential) in a dynamic environment.
• Support: Structured workflow.

Apply Now!

Ready to drive IT excellence in Aberdeen

Apply now with your CV including your location

• Your CV
• Confirmation of local availability
• Rate acceptance (confirmed after application)

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Key Skills

Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1