On‑Site 3rd Line Infrastructure Engineer – IT Resilience

EASYWEBRECRUITMENT.COM; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

An airport infrastructure management company in Leeds is seeking an experienced Infrastructure Engineer (3rd Line) to support vital IT systems. You'll work in a fast-paced environment, resolving incidents and enhancing infrastructure. Ideal candidates have strong experience in network support, knowledge of ITSM tools, and a proactive approach to service restoration. You'll play a key role in ensuring system security and compliance while supporting team collaboration and professional development. Join them to drive improvements in airport operations.

Benefits

Free on-site parking

Terminal retail and hospitality discounts

Generous pension scheme

Life assurance

Electric car salary sacrifice scheme

Cycle to Work scheme

Volunteer days and community initiatives

Employee Assistance Programme (EAP)

Qualifications

• Proven experience in an Infrastructure or Network Support role.
• Ability to restore service quickly while working towards root cause fixes.
• High-quality communication and documentation skills.

Responsibilities

• Manage service desk tickets with clear details.
• Troubleshoot hardware, software, and platform issues.
• Perform routine maintenance and system checks.

Skills

Infrastructure or Network Support experience

Incident, problem and change management

Microsoft Windows support

Exchange, M365, SharePoint Online knowledge

TCP / IP, DNS, DHCP understanding

SQL Server and PowerShell knowledge

VMware environment management

Communication and documentation skills

Tools

ITSM tools

DFS, networking, replication tools

Remote support tools

Job description

An airport infrastructure management company in Leeds is seeking an experienced Infrastructure Engineer (3rd Line) to support vital IT systems. You'll work in a fast-paced environment, resolving incidents and enhancing infrastructure. Ideal candidates have strong experience in network support, knowledge of ITSM tools, and a proactive approach to service restoration. You'll play a key role in ensuring system security and compliance while supporting team collaboration and professional development. Join them to drive improvements in airport operations.