Office Manager

Proactive Personnel Ltd; Walsall; On-site; GBP 30,000; Full time

Job summary

A local recruitment agency is seeking an experienced Office Manager to oversee daily operations in Walsall. The ideal candidate will manage an Office Administrator, ensure efficient office procedures, and handle customer service along with order and logistics processing. This full-time role requires strong organisational skills and experience with IT systems. Competitive salary and permanent position offered.

Qualifications

• Previous experience in an Office Manager, Senior Administrator, or similar role.
• Strong organisational and multitasking skills with attention to detail.
• Experience in order processing, invoicing, and export procedures.

Responsibilities

• Manage and support one Office Administrator.
• Ensure efficient office operations and provide administrative support.
• Process customer orders accurately and handle international shipments.

Skills

Organisational skills

Multitasking

Customer service

Communication skills

IT proficiency

Tools

Microsoft Office Suite

Online portals

Job description

Location: Walsall

Salary: £30,000

Job Type: Full-time, Permanent

Hours: Monday to Thursday 8am – 4pm, Friday 8am – 3pm

Role Purpose

The Office Manager will play a key role in ensuring the smooth day-to-day running of the office and administrative operations. Responsible for supervising one Office Administrator, the role covers customer service, order processing, supplier liaison, and general office management. This position requires a highly organised, proactive individual with excellent communication skills and the ability to multitask in a busy environment.

Key Responsibilities

Team & Office Management

• Line manage and support one Office Administrator, delegating tasks and overseeing workload.
• Ensure efficient office operations and provide general administrative support as required.
• Welcome visitors to site, including hospitality duties (drinks, meeting room set-up, etc.).

Customer Service & Sales Support

• Answer telephone calls and respond to customer enquiries in a professional and timely manner.
• Prepare and issue customer quotations using product information sheets.
• Provide excellent customer service, building positive relationships with clients.

Order & Logistics Processing

• Process customer orders accurately through internal systems and online portals.
• Raise purchase orders for suppliers.
• Book transport, print orders, labels, and shipping documentation using online portals.
• Handle national and international shipments, including processing APC and DHL orders and managing exports overseas.
• Process packing orders and pre-invoices.
• Generate customer invoices and ensure accurate records are maintained.

General Administration

• Maintain accurate files, records, and documentation.
• Support management with ad-hoc tasks to ensure smooth business operations.
• Assist with any other duties as required by the business.

Skills & Experience Required

• Previous experience in an Office Manager, Senior Administrator, or similar role.
• Strong organisational and multitasking skills with attention to detail.
• Experience in order processing, invoicing, and export procedures.
• Proficient in using IT systems, including online portals and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently while managing and supporting a small team.
• Customer-focused with a professional telephone manner.