Office Manager

MetroRod Ltd; Clyst Heath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic facilities management company in the UK is seeking an experienced Office Manager to oversee the daily operations of a busy drainage business. The successful candidate will manage internal communications, coordinate office tasks, and handle supplier interactions. Strong communication and office management skills are essential. Additionally, candidates should have a sound understanding of health and safety protocols, and be willing to take supervisory courses. This role offers a supportive and fast-paced work environment with growth opportunities.

Benefits

28 days paid holidays

Pension

Personal development

Ongoing Health & Safety training

Employee benefits scheme

Qualifications

• Proven office management experience within a technical/similar environment.
• Ability to write detailed reports and documentation.
• Willingness to complete SSSTS and possibly SMSTS courses.

Responsibilities

• Day-to-day management of the office.
• Coordinate internal communications between office and site teams.
• Manage supplier accounts and assist with procurement.

Skills

Office management experience

Communication skills

Multi-tasking ability

Problem-solving skills

Health and Safety understanding

Job description

We are looking for a well-established Office Manager who will oversee the smooth and efficient running of the office, ensuring all administrative, financial, and operational processes support field operations and management. The ideal candidate will have prior experience in a drainage, construction, engineering, or facilities management environment, understanding the pace, compliance needs, and technical aspects of the industry. What does it entail? The role is a supervisory role overseeing the engineering team and the day to day running of a very busy drainage business. You will be the 'go to' person for internal and external stakeholders including Engineers, office employees, senior management and the Metro Rod support centre.

The role requires someone with proven office management experience who is capable of organising and managing a very busy office. Full duties but not exclusive to:

Responsibilities

• Day-to-day management of the office
• Implement and maintain administrative systems to support site operations and project delivery
• Coordinate internal communications, ensuring information flows effectively between office and site teams
• Support with purchase orders, invoices, and expense reconciliation
• Assist with maintaining compliance documentation for audits
• Manage supplier accounts and assist with procurement of materials
• Maintain company records, policies, and documentation to comply with ISO or industry standards
• Provide support to team members
• Liaise with Engineers
• Collaborate with cross‑functional teams to develop project plans and timelines
• Monitor project progress and ensure adherence to deadlines
• Plan and schedule works to be completed
• Process quotations
• Assist with organising vehicle repairs and maintenance
• Role involves some on‑call work (managing the phone some weekdays between 5 and 7 pm and some weekends)

Qualifications

• Proven office management experience within a technical/similar environment
• Skilled at working within a fast‑paced operational environment
• Multi‑tasking ability
• Good understanding of Health and Safety
• Willingness to complete SSSTS course, and possibly SMSTS
• Ability to write detailed reports and documentation
• Excellent communication and interpersonal skills
• Confident and positive character, able to motivate a team
• Ability to build lasting working relationships across the board – within the Franchise and wider business
• Strong problem‑solving skills

Company

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast‑growing and dynamic business and part of an ever‑expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one‑stop shop for keeping water and waste flowing.

Benefits

• 28 days paid holidays
• Pension
• Personal development
• Ongoing Health & Safety and new skills training
• Benefits scheme including 4 % off at Tesco, 8 % off at ASOS, 8 % off at Just Eat, 10 % off at Pizza Hut, 10 % off at Green King and many more
• Company Pension
• 20 days holiday, plus bank holidays