Office Coordinator & Front Desk Lead

Bupa; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is looking for a Senior Receptionist & Office Coordinator in Bristol. This role involves leading reception services, managing property compliance, and ensuring a professional Front of House experience. Candidates should have proven customer service experience and strong communication skills. You will work in a supportive environment that champions diversity, offering a range of employee benefits like healthcare and discounts. This position offers a fantastic opportunity to develop within a dynamic organization.

Benefits

Discounts in over 7,000 retailers

Discounted gym membership

Discounted dental insurance

Health Trust – private healthcare plan

Access to remote GP and nurse services

MyHealthcare Allowance

Cycle to work scheme

Qualifications

• Proven experience in a customer service capacity.
• Strong and confident communication and interpersonal skills.
• Previous experience delivering reception or front of house services in a corporate environment is desirable.
• Previous experience knowledge of facilities management or property services is desirable.
• Previous experience managing or supervising a team is desirable.

Responsibilities

• Lead reception services and ensure a welcoming Front of House experience.
• Support the Senior Property Manager in restructuring reception duties.
• Implement Bupa's UK Physical Security and Access Control procedures.
• Coordinate site response to incidents and communicate to staff.
• Oversee building compliance activity and contractor management.
• Act as a lead fire marshal and coordinate fire evacuations.
• Support the recruitment of first aiders and act as an appointed first aider.
• Inspect the office environment for maintenance and security concerns.
• Manage property helpdesk and coordinate reports with contractors.

Skills

Customer service experience

Communication skills

Interpersonal skills

IT skills

Job description

As Senior Receptionist & Office Coordinator, you will lead the day-to-day coordination of effective and professional front of house services to a high standard and support the management of all Property management (PM) functions to maintain optimum accommodation, environmental and support service standards within corporate Property Management guidelines and budgetary constraints within the Bupa Dental Vantage Park Office Avon House.

Responsibilities

• On site lead for reception services, galvanizing the team to deliver a high standard, professional and welcoming Front of House experience, adapting as necessary to meet varying customer needs.


• Support the Senior Property Manager (SPM) setting and restructuring reception duties identifying and implementing service improvements and innovation to meet customer expectations and fill gaps in service.


• Lead the effective implementation of Bupa's UK Physical Security and Access Control procedure. Ensure the reception team are delivering essential visitor management and pass issue procedures defined in the policy consistent alongside other UK offices.


• Day to day site lead for incident response and reporting, coordinating initial response to evolving incidents, communication and instruction to site staff and escalation to property management.


• Support SPM overseeing of essential legislative building compliance activity, scheduling, contractor hosting and management and escalation of issues.


• Act as lead fire marshal coordinating response to fire evacuations, completing fire safety audits and PEEPS (Personal emergency evacuation planning) and fire warden recruitment. This role will also involve evac chair training and ongoing training of specified staff in the use of evacuation aids.


• Support the H&S team in the recruitment of sufficient first aider provision and act as an appointed first aider for the building.


• Lead and coordinate proactive 'visual maintenance' of designated floor areas, inspecting the office environment for maintenance, cleaning, security, and H&S considerations. Raising and escalating defects to the helpdesk, service providers, property management and H&S team where appropriate.


• Day to day ownership of property helpdesk management and reporting. Coordinating weekly reports, engaging with contractors and service providers to obtain progress updates and close out as per agreed SLA's.


• Support contractor management and supervision ensuring H&S processes and procedures are followed and expected professional standards are maintained. Ability to risk assess tasks and confidence to challenge unsafe behaviour.

Qualifications

• Proven experience in a customer service capacity - Essential.


• Strong and confident communication and interpersonal skills- Essential.


• Previous experience delivering reception or front of house services in a corporate environment - Desirable but not essential.


• Previous experience, knowledge of facilities management or property services - Desirable but not essential.


• Previous experience managing or supervising a team - Desirable but not essential.


• Strong IT skills - Desirable but not essential

Benefits

• Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).


• Health Trust - our bespoke employee private healthcare plan, providing healthcare cover with no medical underwriting for colleagues and their families.


• Access to remote GP and nurse services, physiotherapy, and mental health support.


• MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products.


• Early access to your earned wages through Wagestream.


• Cycle to work scheme.


• And many more, just ask…

We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

Apply Now

Location

Vantage Office Park, Old Gloucester Road, Bristol, United Kingdom, BS16 1GW

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.