Office Coordinator (Cargo Agent)

Omnia Resourcing Ltd; Stanwell Moor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading air freight ground handling operation at Heathrow Airport seeks an experienced Office Coordinator (Cargo Agent) to manage logistical tasks efficiently. Ideal candidates will have 6-12 months of cargo administration experience, strong communication, and customer service skills. The role offers 11-hour shifts with a 4 on / 4 off pattern, and full training in health & safety will be provided. Career progression within a multinational organization is also available.

Benefits

Clear career progression

Free parking

Free PPE

24/7 operational support

Qualifications

• Minimum 6-12 months cargo administration/logistics experience (imports & exports).
• Ability to pass DfT Cargo Operative Training.
• Proficient in IT and effective communication.

Responsibilities

• Organise bookings, deliveries, and collections accurately.
• Manage tasks and meet deadlines.
• Communicate effectively with internal teams and customers.
• Provide hands-on operational support when needed.
• Prioritise workload during busy periods.
• Deliver excellent customer service.

Skills

Cargo administration experience

Strong numeracy skills

Strong literacy skills

Excellent communication skills

Customer service skills

Tools

Outlook

Excel

Google Calendar

Job description

Office Coordinator (Cargo Agent)
Location: Heathrow Airport - Cargo Terminals
Pay Rate: £13.00 per hour
Contract Type: Temp to Perm (12 weeks)

We are currently recruiting for an experienced Office Coordinator (Cargo Agent) to join a leading air freight ground handling operation at Heathrow Airport. This role is ideal for candidates looking to develop their career within a fast-paced, secure, and rewarding aviation environment.

Full Dangerous Goods, Manual Handling, and Health & Safety training will be provided.

Shift Pattern

4 on / 4 off - 2 days / 2 nights
11-hour shifts (1-hour unpaid break)
Initial training: Monday to Friday

What's Offered

• Clear career progression within a multinational organisation
• Free parking close to site
• Free PPE provided
• 24/7 support from the operational team

Key Responsibilities

• Organising bookings, deliveries, and collections accurately
• Managing assigned tasks and meeting deadlines
• Communicating effectively with internal teams, suppliers, and customers (email, phone, face-to-face)
• Providing hands‑on operational support when needed
• Using systems such as Outlook, Excel, and Google Calendar for task management
• Prioritising workload during busy periods
• Working collaboratively with colleagues and sharing regular updates
• Delivering excellent customer service with a professional, friendly approach

Requirements

• Minimum 6-12 months cargo administration/logistics experience (imports & exports)
• Strong numeracy and literacy skills (ability to pass DfT Cargo Operative Training)
• Excellent IT, communication, and customer service skills

If you are interested in the role, please call Anele (phone number removed)