Office and Operations Manager ( 3 Days Pw)

Surf Tech IT Ltd; Stourport-on-Severn; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing IT services company in Stourport-on-Severn is seeking an Office & Operations Manager to oversee office management and support the leadership team. The role involves handling HR administration, insurance compliance, and sales support. You will enjoy a range of benefits, including holidays, a contributory pension scheme, and a health cash plan. This position offers part-time hours initially with the possibility to expand to full-time. Ideal for organized individuals with experience in a small business environment.

Benefits

22 days holiday plus bank holidays

Contributory pension scheme

Health Cash Plan

Qualifications

• Proven experience in office management or operations roles.
• Strong knowledge of HR processes and compliance.
• Excellent organisational and multitasking skills.

Responsibilities

• Manage office supplies, equipment, and facilities.
• Assist with recruitment, onboarding, and training.
• Oversee company insurance policies and ensure compliance.

Skills

Organisational skills

Multitasking

Communication skills

Interpersonal skills

Attention to detail

Tools

MS Office

CRM systems

Job description

Surf Tech IT has been operating for almost 10 years, providing Managed IT Services, Datacentres, Hosting, and VOIP systems out of our offices in Stourport on Severn. Winners of the Customer Service Company Of The Year award and growing significantly, we are now looking for our next team member to join our fantastic business.

We can offer you exceptional opportunities for growth as the company expands, working with an experienced team, a varied and growing client base, and partnerships with companies such as Microsoft and SonicWall. Our fast‑growing team is an expert in delivering services to clients across the region, and you will be responsible for supporting our MD and teams in organising and supporting the leadership team in running the business.

This role is initially 3 days a week and has the potential to expand to full time. Working in our new offices in Stourport, you will enjoy a wide array of benefits, including a pension and healthcare.

We are open to applications from people seeking more flexible working hours, such as parents who need term‑time/shorter working days.

Role Overview

We are seeking a highly organised and proactive Office & Operations Manager to oversee day‑to‑day office management, HR administration, insurance compliance, and sales support. This role is critical to ensuring smooth business operations and supporting the leadership team in achieving company objectives.

Key Responsibilities

• Office Management
  • Manage office supplies, equipment, and facilities
  • Coordinate with vendors and service providers
  • Ensure a safe and efficient working environment
  • Act as Fire Warden, First Aid Officer, and Health & Safety coordinator for the office
• HR Administration
  • Maintain employee records and HR systems
  • Assist with recruitment, onboarding and training
  • Manage payroll coordination and employee benefits
  • Ensure compliance with employment laws and company policies
• Insurance & Compliance
  • Oversee company insurance policies (business, liability, etc.)
  • Ensure compliance with regulatory requirements
  • Maintain accurate documentation for audits and renewals
• Sales Administration
  • Support the sales team with proposals, contracts and CRM updates
  • Prepare reports and track KPIs
  • Assist with client communication and scheduling
• General Administration
  • Handle correspondence, scheduling and travel arrangements
  • Prepare presentations and reports for management

Requirements

• Proven experience in office management or operations roles, supporting a leadership team in a small business environment
• Strong knowledge of HR processes and compliance
• Excellent organisational and multitasking skills
• Proficient in MS Office and CRM systems
• Strong communication and interpersonal skills
• People skills, reliable, with strong attention to detail

Benefits

• 22 days holiday per year plus bank holidays (increases after 3 years)
• Contributory pension scheme (after 3 months)
• Health Cash Plan (after probation)