Office Administrator / Scheduler

Belrose Group Limited; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing electrical and security contractor is seeking an experienced Office Administrator/Scheduler in Dartford. You will manage engineers' schedules and coordinate maintenance works, ensuring timely service delivery. The ideal candidate has a strong background in administration, excellent communication skills, and proficiency in Microsoft Office. This role is key to the office's smooth operation and offers an opportunity to contribute to a supportive team environment.

Qualifications

• Proven experience in planning and scheduling works.
• Experience in the social housing sector is desirable.
• Ability to work independently and as part of a team.

Responsibilities

• Plan and coordinate maintenance works including inspections and repairs.
• Manage engineers' diaries and prioritize works.
• Book appointments and track work progress.

Skills

Planning and scheduling

Communication skills

Organisational abilities

Attention to detail

Proficiency in Microsoft Office

Education

GCSEs in English and Maths

Qualifications in administration

Job description

About Us

Belrose Group is a growing electrical and security contractor based in Dartford, Kent, operating across London and the South-East of England. We deliver high-quality services within the electrical and security sectors, encompassing both planned and reactive maintenance, to ensure safety, compliance, and customer satisfaction.

About The Role

We are seeking a highly motivated and organised Office Administrator/Scheduler to join our team. You will play a key role in the smooth day-to-day running of the office while coordinating maintenance works and supporting both our engineers and management team. This role involves balancing administration with scheduling responsibilities, ensuring that planned and reactive works are delivered efficiently and on time.

Responsibilities

• Plan and co-ordinate maintenance works including pre- and post-inspections, repairs, voids, and emergency call-outs.
• Manage engineers' diaries, prioritising urgent and emergency works.
• Book appointments and allocate work to engineers, tracking progress from start to completion.
• Raise repair jobs, liaising with tenants, clients, and engineers to ensure works are completed within the agreed timescales.
• Knowledge of NHF Schedule of Rates codes for job allocation and reporting.
• Handle incoming calls, emails, and correspondence, directing them appropriately.
• Maintain office filing systems (digital and paper-based).
• Organise meetings, appointments, and schedules for management and staff.
• Prepare documents, reports, and presentations as required.
• Order and manage office supplies, PPE, and other essentials.
• Update spreadsheets.
• Support HR tasks such as onboarding, maintaining personnel files, and monitoring absence/holiday records.
• Assist with financial administration such as invoices, expenses, and petty cash.
• Provide general support to the management team and wider staff as needed.

Skills & Qualities

• Proven experience in planning and scheduling works.
• Knowledge and experience of working or liaising within the social housing sector (desirable).
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and general IT systems.
• Attention to detail and accuracy.
• Ability to work independently as well as part of a team.
• Professional, approachable, and proactive manner.
• Strong problem-solving ability and initiative.

Qualifications & Experience

• Previous experience in an administrative, scheduling, or office support role (essential).
• Knowledge of office procedures and systems.
• GCSEs (or equivalent) in English and Maths essential: additional qualifications in administration desirable.