Office Administrator

Anglian Home Improvements; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of home improvement solutions is seeking an Office Administrator to support operations in Manchester. The ideal candidate will excel at customer service, coordinate installation teams, manage schedules, and resolve operational issues to create positive customer experiences. Responsibilities include maintaining accurate records, processing orders, and ensuring project execution meets high standards. Join a supportive team and make a difference in this thriving workplace.

Benefits

Competitive salary

Pension

31 days holiday plus birthday off

Paid time off to volunteer

Comprehensive health benefits

Heavily discounted gym memberships

Career development opportunities

Qualifications

• Detail-oriented and customer-focused individual required.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Deliver exceptional customer service as the main contact point.
• Coordinate installation teams and ensure smooth project execution.
• Maintain accurate records related to installations.
• Resolve operational issues efficiently.
• Process purchase orders and reconcile invoices.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Proficiency in Microsoft Office suite

Familiarity with CRM software

Job description

We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Key Skills

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.

Benefit Package

• Competitive salary
• Pension
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team
• Career development and continuous learning opportunities

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.