Ocean Import Coodinator

WR Logistics; Coleshill Heath; On-site; GBP 35,000; Full time

Job summary

A leading logistics company is seeking an Ocean Import Coordinator based in Birmingham. The role requires expertise in ocean freight operations and managing customer relationships. Responsibilities include booking freight, communicating with clients and agents, and managing documentation. The ideal candidate should have experience in a UK Freight Forwarding company and possess strong detail-oriented and communication skills. This job offers a competitive salary, health benefits, and team social events.

Benefits

£35k annual salary

Bonus paid

Health care cash plan

Accredited 'Great Place to Work Award'

Retail discounter cash plan

Regular team social events

25 days holiday

Free electric car charging at the office

Full training suite to support development

Qualifications

• Experience with a UK based Freight Forwarding company.
• Detail-oriented with strong communication skills.

Responsibilities

• Book freight with approved carriers and shipping lines.
• Maintain strong customer relationships and provide fast, professional query resolution.
• Communicate with overseas agents and customers via email, phone, and online systems.
• Check and manage import documentation and pre-alerts.

Skills

Knowledge of ocean freight operations

Knowledge of freight import operations

Customer service skills

Job description

Job Title: Ocean Import Coordinator

Salary: £35,000

Location: Birmingham

About the Role

We're looking for a detail-driven and customer-focused professional to join our Ocean Import team. You'll play a key role in ensuring international shipments move smoothly and customers receive outstanding support throughout the freight journey.

Responsibilities

• Book freight with approved carriers and shipping lines
• Maintain strong customer relationships and provide fast, professional query resolution
• Communicate with overseas agents and customers via email, phone, and online systems
• Check and manage import documentation and pre-alerts

Qualifications

• Knowledge of ocean freight operations
• Knowledge of freight import operations
• Experience with a UK based Freight Forwarding company

Benefits

• £35k annual salary
• Bonus paid
• Health care cash plan
• Accredited "Great Place to Work Award"
• Retail discounter cash plan
• Regular team social events
• 25 days holiday
• Free electric car charging at the office
• Full training suite to support your development